Leticia Camarillo
Fort Worth
Summary
Patient access team leader with strong focus on team collaboration and achieving results. Proven ability to streamline patient access processes, enhance patient satisfaction, and ensure compliance with regulatory standards. Known for adaptability, effective communication, and fostering cooperative team environment to meet organizational goals. Skilled in workflow optimization, conflict resolution, and training staff to excel in dynamic healthcare settings.
Overview
25
25
years of professional experience
Work History
Patient Access Team Lead
Cook Children’s Medical Center
02.2020 - Current
- Monitor productivity visually and through reports
- Monitor patient load to staffing
- Ensure timely registration are being performed
- Float PAS between registration areas as needed to assist as volume demands
- Adjust staffing to volume during PAS designated shift
- Lead contact person for other departments
- Communicate and encourage unity within the department
- Assist with main registration and admission specialists as needed
- Assist with training new hires and ensure new hires are paired with strong senior staff members when shadowing
- Assist staff with questions regarding proper guarantors, obtain consent for treatment per hospital policy and selecting the correct insurance plan for accurate billing
- Understand the revenue cycle process from scheduling to authorizations
- Knowledge of Managed care, PPO, Commercial and Medicaid health plans
- Ability to resolve registration related edits
- Submit service tickets for equipment or system failure and assist IT in resolution process
Receptionist
Advanced TT Vision
05.2019 - 01.2020
- Verify insurance and obtain authorizations
- Answer multi-line phone system
- Schedule and confirm appointments
- Sign in patients and scan documents to patient files
- Scan referrals to patient files
- Complete referral request for referred patients to evaluate/surgery
- Verify contact lens prescriptions and fax back for processing
- Assist patients with contact trials
- Do field view test on patients when instructed
- Take patient payments and settle accounts daily
- Perform clerical and administrative duties assigned
- Complete daily log and file patient prescriptions
- Maintain office clean and organized
Bilingual CSR
Computer Sciences Corporation
02.2012 - 08.2013
- Answer incoming calls from the public regarding government programs
- Provide accurate and appropriate information for callers
- Perform clerical and administrative duties assigned
- Complete call guides, gather and verify required information
- Adherent to established customer service and documentation standards
- Ensure telephone coverage during contact center hours of operation
Medical Administrative Assistant Extern
Mid Cities Arthritis Clinic
11.2011 - 12.2011
- Confirm patient appointments and notify patients of availability due to cancellations
- Create and file patient charts
- Answer incoming calls and verify insurance benefits
- Fax prescriptions to pharmacies
- Send progress notes and x-ray and lab reports to patient PCP
- Mail CMS 1500 forms to Insurance
- Responsible for patient rooming as well as performing vitals including weight, height and blood pressure
- Review and document patient chief complaints and verify medications
- Enter lab codes (Diagnosis and CPT) to create labels for blood tubes
- Assist MA in obtaining syringes, placing blood tubes in spinner, and place blood tubes into bag for lab
Business Coordinator
The Lam Lee Group
06.2001 - 03.2010
- Placed purchase orders, handled all receiving, releasing, and processing of stock, sample, and customer containers
- Handled all inventory transfers, adjustments, and receipts
- Ran shipping cycle to generate shipping orders from inventory received
- Researched inventory and cost discrepancies and reconciled intercompany transactions by running end of month reports
- Created charge backs for factory for damaged items, defective items, and shortages
- Data entry of sales orders
- Received and entered customer payments and applied payments to customer accounts
Education
Medical Administrative Assistant -
Everest College
Fort Worth, TX12.2011
Assoc. of Applied Science - Administrative Assisting
ESS College of Business
Dallas, TX08.2000
High School - undefined
Adamson High School
Dallas, TX01.1998
Skills
- Strong communication and decision-making skills
- Fluent in English and Spanish
- Health Information Management
- Accounting and Bookkeeping Procedures
- Medical Records Management and Documentation
- Patient Reception Techniques
- Admission and billing processes
- Medical Terminology
- Epic
- Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
- OSHA Regulations and Universal Precautions
- HIPPA Regulations
- JCHACO
- Strong leadership
Timeline
Patient Access Team Lead
Cook Children’s Medical Center
02.2020 - Current
Receptionist
Advanced TT Vision
05.2019 - 01.2020
Bilingual CSR
Computer Sciences Corporation
02.2012 - 08.2013
Medical Administrative Assistant Extern
Mid Cities Arthritis Clinic
11.2011 - 12.2011
Business Coordinator
The Lam Lee Group
06.2001 - 03.2010
Assoc. of Applied Science - Administrative Assisting
ESS College of Business
High School - undefined
Adamson High School
Medical Administrative Assistant -
Everest College