Breana Storey
Monroe,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Palm Beach Tan
02.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Retail Sales Associate
Food Lion
09.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Waitress
Omega Coney Island
01.2022 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
JSM
05.2023 - 09.2023
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
No Degree - General Studies
Patrick & Henry Community College
Martinsville, VA05-2027
No Degree - Dental Hygiene
Charlotte Dental Assistant School
Charlotte04-2025
High School Diploma -
Parkwood High School
Monroe, NC06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Retail store support
- Relationship building
- Customer relations
- Complaint resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
Palm Beach Tan
02.2024 - 08.2024
Retail Sales Associate
Food Lion
09.2023 - 01.2024
Customer Service Representative
JSM
05.2023 - 09.2023
Waitress
Omega Coney Island
01.2022 - 01.2024
No Degree - General Studies
Patrick & Henry Community College
No Degree - Dental Hygiene
Charlotte Dental Assistant School
High School Diploma -
Parkwood High School
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