Breani Winston

Mesa ,Az

Summary

Dynamic and self-motivated professional with a proven track record at Desert Spine and Sports Physicians, excelling in customer service and problem-solving. Adept at enhancing patient satisfaction through effective communication and meticulous scheduling, while ensuring HIPAA compliance. Recognized for adaptability and teamwork in fast-paced environments, consistently delivering results.

Overview

years of professional experience

Work History

Front Office / Medical Records

Desert Spine and Sports Physicians

Mesa,Arizona

05.2023 - Current

Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Self-motivated, with a strong sense of personal responsibility.
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Processed medical records requests from outside providers according to facility, state, and federal law.
Printed and photocopied documents to provide patients with copies of medical records.

Patient Access Representative

Solis Medical City of Plano

Plano, TX

09.2022 - 05.2023

Facilitated patient registration processes to streamline check-in procedures and enhance overall patient experience.
Coordinated appointment scheduling for multiple departments, ensuring optimal use of resources and staff availability.
Performed insurance verification to confirm coverage and assist patients in understanding their benefits and options.
Managed patient inquiries regarding billing and insurance processes, providing accurate information and resolving issues efficiently.
Maintained accurate data entry of patient information into electronic health records to support operational efficiency.
Developed strong rapport with patients through effective communication, addressing concerns and improving satisfaction scores.
Utilized conflict resolution skills to address patient complaints, fostering a positive environment and enhancing trust.
Collaborated with healthcare teams to support patient flow and optimize scheduling across departments.

Patient Registrar

Optum,Unitedhealth Group

Gilbert, AZ

12.2021 - 09.2022

Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Collected and processed co-payments and out-of-pocket charges using Software.
Imaged and scanned patient and registration documentation into electronic patient records.
Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.

Education

High School Diploma -

Lees Summit North High School

Lee's Summit, MO

05.2020

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Flexible and adaptable
Multitasking

Critical thinking
Excellent communication
Computer skills
Organizational skills
Calm under pressure
Active listening
Problem resolution

Timeline