I enjoy flight training, traveling, history, gardening and art and music events
BreAnn Brandlen
Anchorage,AK
Summary
Dynamic and results-oriented professional with extensive experience in administrative services and customer support at Merrill Field Airport and Pen Air. Excelled in fostering customer loyalty and enhancing team productivity through exceptional problem-solving and communication skills. Proven track record in multitasking and prioritizing tasks to meet deadlines, demonstrating a dependable and detail-oriented approach to achieving operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Services
Municipality of Anchorage - Merrill Field Airport
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Customer Service Agent
Pen Air
07.2004 - 07.2006
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Arts - English
Seattle University
Seattle, WA05-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Problem resolution
- Decision-making
- Multitasking Abilities
- Dependable and responsible
- Attention to detail
Accomplishments
I am a proud third-generation Alaskan. I am an active member and volunteer of numerous Alaskan organizations such as The Pioneers of Alaska, The Alaska Airmen's Association and Women In Aviation (Alaska Chapter).
Certification
FAA Student Pilot License
Interests
Timeline
Administrative Services
Municipality of Anchorage - Merrill Field Airport
08.2019 - Current
Customer Service Agent
Pen Air
07.2004 - 07.2006
FAA Student Pilot License
Bachelor of Arts - English
Seattle University
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