BREANN ELLIS
Indianapolis,US
Summary
Dedicated, energetic, and skilled in delivering exceptional customer service and support to customers and colleagues. Strong patience and conflict resolution abilities. Thrives in both high-stress and low-stress environments, showcasing reliability and excellent communication skills. Collaborative team player committed to promoting the best interests of all parties involved.
Overview
4
4
years of professional experience
Work History
Manager
All My Relations
Indianapolis, IN
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved disputes in paperwork and payment processing.
Team Lead
All My Relations
Indianapolis, IN
09.2023 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Cashier/Sales Associate
All My Relations
Indianapolis, IN
06.2022 - 11.2023
- Educated customers about different products we sold, like crystals, herbs, and books, to increase sales
- Provided expert advice on metaphysical/spiritual problems customers were facing
- Operated a cash register while going through a tedious check out process
- Answered the phone and scheduled appointments for the reader
- Kept record of who attended the classes and collected payment for the classes
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
Cashier/Sales Associate
Spencers
Bloomington, IN
07.2021 - 11.2021
- Checked customer prices and processed sales by scanning barcodes
- Collaborated with coworkers to assist customers find the right products for the occasion
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Kept customer areas clean and organized through diligent cleaning and proactive recovery management
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
Sales Associate/Keyholder
Walmart Supercenter
Bloomington, IN
09.2020 - 03.2021
- Organized shelves on the floor to make the products easier to find and make the shopping environment better for the customers
- Helped customers navigate the store to find their desired products
- Unlocked cases around my designated area when paged on the intercom
- Trained newer employees.
Education
Some college (No degree) - Liberal Arts And General Studies
Indiana University Bloomington
Bloomington, INHigh School -
Brownsburg High School
Skills
- Management
- Conflict Resolution
- Store front design
- Public Speaking
- Retail merchandising
- Credit card processing
- Maintaining store appearance
- Customer assistance
- Cash balancing
- Bagging and packaging
- Product upselling
- Basic math skills
- Cleanliness
- Product restocking
- Payment collection
- Cash Handling
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Sales Techniques
- Customer Relationship Management (CRM)
- Staff Training and Development
- Schedule Preparation
- Customer Service
- Decision-Making
- Positive Attitude
- Attention to Detail
- Multitasking
- Work Planning and Prioritization
Timeline
Manager
All My Relations
01.2024 - Current
Team Lead
All My Relations
09.2023 - 01.2024
Cashier/Sales Associate
All My Relations
06.2022 - 11.2023
Cashier/Sales Associate
Spencers
07.2021 - 11.2021
Sales Associate/Keyholder
Walmart Supercenter
09.2020 - 03.2021
Some college (No degree) - Liberal Arts And General Studies
Indiana University Bloomington
High School -
Brownsburg High School