Jimmy Gonzalez

• Led cross-functional teams to enhance customer satisfaction through improved service delivery processes.
• Developed training programs for staff, increasing competencies in operational procedures and safety protocols.
• Analyzed operational performance metrics to identify areas for improvement and drive strategic initiatives.
• Fostered a culture of continuous improvement by mentoring team members on best practices and process enhancements.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Increased profit by streamlining operations.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw inventory management processes to ensure accuracy and efficiency in warehouse operations.
• Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
• Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
• Managed equipment maintenance schedules, ensuring optimal functionality of all warehouse machinery.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Managed fleet operations, ensuring timely delivery and optimal vehicle utilization.

Developed maintenance schedules to enhance fleet reliability and reduce downtime.

• Improved overall vehicle appearance with the use of professional-grade equipment and products.
• Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.

• Receive incoming product and ensure inventory accuracy
• Properly stage outgoing material
• Ensure Installation and Service Teams have all required documentation
• Obtain and coordinate product delivery information from vendors
• Work with management team on a daily basis
• Familiarity with plumbing fixtures
• Strong computer skills
• Print contract specifications
• Brand Ambassador
• Marketing Projects for HomeDepot and Lowes
• Driving 26ft and 16 ft box Trucks
• Assist Loading Materials for Installation Crews
• Manually inspected items
• Managing Open/Past Due Orders/ Expediting backorders .
• Communication thru Sales Team/Ops Manger
• Installers Purchasing for Tools and Material Stock Count
• Daily Warehouse Cleaning and Count
• Facility maintenance
• Administration Paperwork (Job Release Forms, Checks, Notes, Payment Forms, Service sheets .
• Builder Trend Familiarity - Adding Notes and Adding Picture of Each Job Name/Number for Accurate Installation
• Vendors Communication - Arizona Shower Door HMI Ferguson Lowes HomeDepot
• Forklift Certification
• Reduced vehicle maintenance costs with thorough pre-trip inspections and routine preventative care.

• Organized materials And Inventory/Label
• Create New Job Folders For Each New Potential Install
• Closely Working with I.M to ensure efficiency and cost budget job to be finish on time
• Order Job Materials
• Calling customers and installers to confirm Installation on schedule date and payment
• Customer sale orders
• Customer follow ups after Installations
• Warranty services
• Daily updates on Job Progress and Notes On each Job # in CRM
• Manually inspected items
• Managing Open/Past Due Orders/ Expediting backorders .
• Communication thru Sales Team/Ops Manger
• Installers Purchasing for Tools and Material Stock Count
• Daily Warehouse Cleaning and Count
• Facility maintenance
• Administration Paperwork (Job Release Forms, Checks, Notes, Payment Forms, Hiring Process of New Installers, Services Sheets.)
• Processed delivery reports and inventory
• Detailed customer tracking software
• CRM Programs
• Strong time-management, organizational skills and Great attention to detail
• Followed loss prevention procedures
• Purchased from different Vendors for sales and installs (BCI , Ferguson, Home Depot , Onyx , Jacuzzi Bath , Harmon, Arizona SD, And Other Vendors.)
• Loaded and unloaded merchandise
• Oversaw Incoming & Outgoing Shipping Activities to ensure accuracy, Completeness, and conditions of shipments.
• Took orders and packed items for customer deliveries
• Customer Representative
• Supervised Contractors/Installers (5-8 Independent Contracting Crews)
• Schedule And Managed Schedule with Customers And Sub-Contractors For Install dates/Services Calls
• Picked, packed, and shipped items
• Participate in pre-construction activities for assigned projects with sales team for projects
• Supervised shipping and receiving
• Inspected and crated merchandise
• Making Hiring Decisions, Recruiting, Writing Improvement plans, promotions, corrective actions, terminations, pay adjustments, etc.
• Drove the forklift
• Computer skills in MS Office required (Word, Excel,Teams,Google Docs, Adobe and Outlook)
• Microsoft knowledgeable on Monthly inventory thru company software (CRM)
• Schedule Pre Construction Walk thru with Customers
• Daily input of customer calls and feedback

• Cut and Shape Granite/Quartz to fit around obstacles and onto old spaces and corners using hand and power tools.
• Align and straighten granite/quartz using levels , square, and straight edges,Mix Epoxy and color match Seams to flawless invisible seams .
• Polished Dull edges and Cut anything on Site to make sure Customers is Happy and job will be done.
• Shim any Gaps to Old Cabinets to secure Stone From Future Cracking or breakage.Cut Full Length Back Splash On-site , Polish Granite/Quartz/Marble/Etc. with Proper Dry Pads.
• Re-Phantom Seam On-Site,Made Sure any Inside or outside radius was Right to customer orders, Right Height of Back Splash and Right Material to Job, Talk To Home Builders/Contractors,Plumbers To made sure Job is Right and on Time.Residential and Commercial Homes/Projects.
• Tear Outs and Custom work for every Job . Cut and Polish Waterfalls . Made sure product Was Cut and polish to customer orders . Cut CooKtops Onsite . Made sure seams were clean and level and on point.
• Install laminate edges .Stay in-touch with Project Manger for any problems . Work with other contractors on-Site . Made sure Every top was clean and seal and area was clean from our job . Called every customer to made know we was on our way and contractors. Talked to every Builder and Contactor/Customer .
• Measure any Additional Tops , Fire Place , Splash , Etc . Define and Made Customer understand what product they have and Made more recommendations to satisfy Their projects Needs .

• Conducted thorough exterior and interior cleaning using advanced detailing tools and products.
• Implemented quality control measures to ensure high standards of vehicle presentation.
• Trained new team members on detailing techniques and safety protocols.
• Enhanced customer satisfaction through meticulous attention to detail during each service appointment.
• Washed cars and trucks daily for auto dealership.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
• Shined vehicle windows and windshields to remove water spots.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
• Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
• Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
• Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
• Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
• Maintained records of cleaning activities.

• Installed cabinets, base cabinets and crown molding.Install Stone Countertops . Drill Faucet Holes 4inch 8Spread , Cut Cooktops On Site , Seam Watefall , Cut Backsplash on Site
• Worked independently on projects . and tasks within a carpentry team.Made Additional Sales as ongoing With ideals for Customer Projects .
• Consistently constructed projects that were square and level.
• Safely used band, circular, jig, reciprocating, chop and compound miter saws. Light Framing and drywall and install installation between studs and joist and ceiling . Light fixtures and wire outlets .
• Cut and installed tile and linoleum flooring for residential and commercial buildings.
• Set windows and layouts for stairs and common rafters.
• Calculated accurate material estimates.
• Ordered materials and made material stock recommendations.
• Operated power saws, planers, jointers, routers and pneumatic equipment.
• Repaired and maintained older properties, including renovating flooring, walls and ceilings, installing fixtures and remodeling bathrooms and kitchens. Assist Plumbing Help, Install Toilets, Sinks, Bathtubs, Basically Everything In A bathroom and Kitchen.
• Replace Sewer Lines And Water lines , Replace appliances, Such as stoves.
• Washers , Dryers etc, Drove truck and company Van .pressure wash decks and basements and siding , Paint and Prep .Install, Cut And Polish. Seam Granite ,Quartz,Marble Counter Top , Stone Work Tiling backsplash

• Granite/Quartz Installer . Commercial/Residential Work install 200-300 Sq Feet a Day

• Performed concrete structure alignment tests and recommended concrete types accordingly.
• Reinforced wire meshing and assisted with supervising other laborers for same.
• Conducted foundation concrete mixing and monitoring on a regular basis.
• Read and analyzed building specification documents and blueprints.
• Maintained and updated all daily task and minor maintenance records.
• Drive Forklift Handle a 5 Yard Bucket, Assemble Concrete Forms. Measurements Always Accurate
• Performed heavy labor such as ditch digging, paving and hauling.
• Continually cleaned work areas and equipment. Cut Different Size Rebar. Tie Rebar. Vibrant Concrete Then Trowel And Finish Concrete
• Manufacturing Environment
• Load up Flat beds with Concrete Products , multi task Different Areas, Pressure wash and acid wash Concrete/Polish Cut Granite Installed Granite/Marble/Quartz/ Cut Backsplash on Job Site . Fix Chips Cracks . Drill Faucet Holes . Under mount Sinks .

• Selected products for specific routes according to pick sheets.
• Unloaded, picked, staged and loaded products for shipping.
• Reported inventory balances and cycle counts in both the ERP and WMS systems.
• Oversaw hiring and training of new employees each quarter.
• Oversaw warehousing and storage practices and housekeeping.
• Received incoming shipments and reviewed contents against purchase order for accuracy.
• Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
• Worked with managers to implement the company's policies and goals.
• Pick/Pack Products must keep up with a Production Rate. Production Rate over 100%. Handle Material With Pallet Jack, Forklift, and Cherry Picker.