BreAnn Rodemeyer
Evansdale
Overview
8
8
years of professional experience
Work History
Guest Service Lead
Pilot Flying J
11.2023 - 05.2024
- Implemented best practices for handling customer interactions
- Monitored team performance to ensure high levels of customer satisfactiion
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Assigned duties to other employees
- Fostered a supportive team environment to encourage collaboration.
Auto Detailer
New Creation Auto Detailing
04.2021 - 09.2023
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction
- Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth
Customer Service
HyVee
04.2019 - 02.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Actively listened to customers, handled concerns quickly and related major issues to supervisor
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed
Pharmacy Technician
Walgreens
05.2016 - 01.2019
- Received and processed written prescriptions from customers
- Input accurate prescription data into computer
- Established and maintained patient profiles with the most updated and accurate information
- Filled prescribed medications, ordered medication and pharmacy supplies, checked inventory for outdated medications
- Provided excellent c
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Education
Associate of Arts - General Studies
Hawkeye Community College
Waterloo, IA05.2007
Skills
- Barista Experience
- Customer Support
- Restaurant experience
- Detailing
- Customer Service
- Retail Sales
- Microsoft Office
- Guest Services
- POS
- Communication
- Delegation and supervision
- Complaint handling
Timeline
Guest Service Lead
Pilot Flying J
11.2023 - 05.2024
Auto Detailer
New Creation Auto Detailing
04.2021 - 09.2023
Customer Service
HyVee
04.2019 - 02.2021
Pharmacy Technician
Walgreens
05.2016 - 01.2019
Associate of Arts - General Studies
Hawkeye Community College
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