Deja Colvin
Cincinnati
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Exhibition Hub
Cincinnati
03.2025 - Current
- Checking in customers
- Selling tickets
- Tour guide (if needed)
- Stocking
- Cashing out customers ( retail )
Food Service Worker
Procter & Gamble
Cincinnati
08.2021 - 06.2023
- Clean and organize eating, service, and kitchen areas.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Cleans and sterilizes dishes, kitchen utensils, and equipment.
- Basic cooking skills, dexterity, attention to details, time management, and teamwork
Lead Barista/Supervisor
P&G
Cincinnati
08.2021 - 06.2023
- Head Barista
- Strong Customer service skills
- Preparing pastries/ food
- Preparing coffee beverages
- Putting up Stock / placing orders
- Supervisor
- Ordering stock
- Cash handling
EVS Housekeeping
US Department of Veterans Affairs
Cincinnati
09.2019 - 01.2021
- Primary responsibilities include cleaning and disinfecting bathrooms and patient room, offices, hallways, floors, and all areas within a room or area that may have come in contact with patients, such as vents, televisions, and light fixtures.
Intake Specialist
RDI
Cincinnati
01.2018 - 01.2019
- Assisting Customers
- Finding Solutions To Customers Problems
- Actively Listening
- Making quality decisions
- Attention to detail
- . Provides excellent customer service; answers questions
- Resolves issues while gathering confidential/sensitive information;
- Enters registration data into the computer; schedules appointments
- Anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services;
- Communicates effectively with a diverse population
Education
High school diploma -
Dohn Community
Cincinnati, OHSkills
- Cleaning Experience
- Coffee Experience
- Typing
- Management
- Cash handling
- Epic
- Stocking
- Hospital Experience
- Upselling
- Guest Services
- Logistics
- Food Safety
- Hospitality
- Microsoft Word
- Supervising experience
- Microsoft Office
- POS
- Time management
- Barista Experience
- Food handling
- Organizational skills
- Shift management
- Communication skills
- Leadership
Certification
- ServSafe, Present
- First Aid Certification
- CPR Certification
- Food Handler Certification
- Driver's License
- Certified Apartment Manager
- CMCA
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Service Associate
Exhibition Hub
03.2025 - Current
Food Service Worker
Procter & Gamble
08.2021 - 06.2023
Lead Barista/Supervisor
P&G
08.2021 - 06.2023
EVS Housekeeping
US Department of Veterans Affairs
09.2019 - 01.2021
Intake Specialist
RDI
01.2018 - 01.2019
High school diploma -
Dohn Community