Breann Welch
Amesbury,MA
Summary
Dynamic professional with a proven track record at Amesbury Dental Associates and Vermettes, excelling in customer service and office duties. Expertise in enhancing office efficiency and improving customer satisfaction through innovative solutions and effective team management. Achieved significant reductions in staff turnover by fostering a supportive and efficient work environment. Therefore, Breann Welch can do it all :-)
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Amesbury Dental Associates
Amesbury, MA
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Store Manager
Vermettes
6 Pond Street
08.2001 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Diploma -
Amesbury High School
Amesbury, MA06.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Microsoft Excel
- Customer and client relations
- Clerical Support
- Professional Communication
- Appointment Scheduling
- Recordkeeping
- Professional and mature
- Multi-Line Phone Systems
- Bookkeeping
- Attendance record management
- Purchase orders organization
- Employee timesheet processing
Timeline
Administrative Assistant
Amesbury Dental Associates
11.2023 - Current
Store Manager
Vermettes
08.2001 - 08.2023
Diploma -
Amesbury High School