Summary
Overview
Work History
Education
Skills
Timeline
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BreAnna Adams

Klamath Falls,OR

Summary

Dedicated and focused Implementation Specialist with eight years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in platform operation, staff and customer training and development, customer service and process improvements.

Overview

13
13
years of professional experience

Work History

Implementation Specialist

SambaSafety
Albuquerque, NM
01.2016 - Current
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each account implementation.
  • Conducted regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns.
  • Maintained accurate records of all activities performed during each stage of the project lifecycle.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Established communication protocols with customers related to implementation timeline expectations.
  • Developed and documented implementation plans for new software systems.

Restaurant Manager

Catalina Restaurant Group
Citrus Heights, CA
11.2010 - 03.2016
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Education

Associate of Arts - Restaurant And Culinary Management

American River College
Sacramento, CA
05-2014

Skills

  • Software Implementation
  • Customer Support
  • Telephone and Email Etiquette
  • FCRA Basic Certificaation
  • Schedule Management
  • Compliance Monitoring
  • Document Management

Timeline

Implementation Specialist

SambaSafety
01.2016 - Current

Restaurant Manager

Catalina Restaurant Group
11.2010 - 03.2016

Associate of Arts - Restaurant And Culinary Management

American River College

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BreAnna Adams