Breanna Allen
Farmville,Virginia
Summary
I am a focused and dedicated professional searching for the perfect career for myself. I am hard-working, persistent, and always provide superior customer service. As an outgoing person, I am able to relate to others and bring high energy to the work place. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in communication and working in 24/7 uptime environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Roadside Support Specialist
Eagle Teleservices
Remote
10.2022 - Current
- Answer phone calls and responded to customer emails.
- Monitor vehicle locations to coordinate timely arrivals.
- Answer client queries and complaints to provide strong customer service.
- Manage over 50 customer calls per day.
Long Term Substitute Teacher
Cumberland County Public Schools
Cumberland, VA
02.2022 - 06.2022
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized lesson plans using teaching software for long-term interim assignments.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Lead Teacher
STEPS Head Start
Cumberland, VA
05.2021 - 01.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Registered Behavior Technician
Centra Southside Community Hospital
Farmville, VA
02.2019 - 04.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Waitress
Sal's Italian Restaurant
Palmyra, VA
04.2014 - 01.2019
- Increased customer attendance by providing fast and friendly service
- Informed patrons of establishment specialties and features
- Provided excellent customer service to all customers
MOA - Medical Office Associate
Centra Southside Community Hospital
Farmville, VA
11.2016 - 08.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Used AllScripts and Athena to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Elementary Education
Longwood University
Farmville, VA12.2020
High School Diploma -
Cumberland County High School
Cumberland, VA05.2015
Associate of Science - General Studies
Southside Virginia Community College
Keysville, Virginia05.2015
Skills
- Self-motivated
- Data management
- Excellent communication skills
- Customer advocate
- Complaint handling and resolution
- Natural leader
- Organized
- Complex problem solver
Certification
CPR Certification : Exp. 11/2023
Timeline
Roadside Support Specialist
Eagle Teleservices
10.2022 - Current
Long Term Substitute Teacher
Cumberland County Public Schools
02.2022 - 06.2022
Lead Teacher
STEPS Head Start
05.2021 - 01.2022
Registered Behavior Technician
Centra Southside Community Hospital
02.2019 - 04.2021
MOA - Medical Office Associate
Centra Southside Community Hospital
11.2016 - 08.2017
Waitress
Sal's Italian Restaurant
04.2014 - 01.2019
Bachelor of Science - Elementary Education
Longwood University
High School Diploma -
Cumberland County High School
Associate of Science - General Studies
Southside Virginia Community College