Breanna Allen
Farmville,Virginia
Summary
I am a focused and dedicated professional searching for the perfect career for myself. I am hard-working, persistent, and always provide superior customer service. As an outgoing person, I am able to relate to others and bring high energy to the work place. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in communication and working in 24/7 uptime environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Roadside Support Specialist
Eagle Teleservices
10.2022 - Current
- Answer phone calls and responded to customer emails.
- Monitor vehicle locations to coordinate timely arrivals.
- Answer client queries and complaints to provide strong customer service.
- Manage over 50 customer calls per day.
Long Term Substitute Teacher
Cumberland County Public Schools
02.2022 - 06.2022
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized lesson plans using teaching software for long-term interim assignments.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Lead Teacher
STEPS Head Start
05.2021 - 01.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Registered Behavior Technician
Centra Southside Community Hospital
02.2019 - 04.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Waitress
Sal's Italian Restaurant
04.2014 - 01.2019
- Increased customer attendance by providing fast and friendly service
- Informed patrons of establishment specialties and features
- Provided excellent customer service to all customers
MOA - Medical Office Associate
Centra Southside Community Hospital
11.2016 - 08.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Used AllScripts and Athena to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Elementary Education
Longwood University
Farmville, VA12.2020
High School Diploma -
Cumberland County High School
Cumberland, VA05.2015
Associate of Science - General Studies
Southside Virginia Community College
Keysville, Virginia05.2015
Skills
- Self-motivated
- Data management
- Excellent communication skills
- Customer advocate
- Complaint handling and resolution
- Natural leader
- Organized
- Complex problem solver
Certification
CPR Certification : Exp. 11/2023
Timeline
Roadside Support Specialist
Eagle Teleservices
10.2022 - Current
Long Term Substitute Teacher
Cumberland County Public Schools
02.2022 - 06.2022
Lead Teacher
STEPS Head Start
05.2021 - 01.2022
Registered Behavior Technician
Centra Southside Community Hospital
02.2019 - 04.2021
MOA - Medical Office Associate
Centra Southside Community Hospital
11.2016 - 08.2017
Waitress
Sal's Italian Restaurant
04.2014 - 01.2019
Bachelor of Science - Elementary Education
Longwood University
High School Diploma -
Cumberland County High School
Associate of Science - General Studies
Southside Virginia Community College
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