Aries King
Thomasville,NC
Summary
Compassionate professional with extensive experience in customer support and team collaboration. Proven ability to resolve complex issues while maintaining high customer satisfaction rates. Eager to leverage skills in active listening and organizational management to drive impactful outcomes.
Overview
14
14
years of professional experience
Work History
Roadside Support Specialist
Eagle Tele-Services
Powhatan, VA
07.2022 - Current
- Provided technical support to customers, resolving inquiries and issues promptly.
- Collaborated with teams to enhance customer service processes and improve resolution times.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Improved customer retention with empathetic and efficient handling of support cases.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
Barista
Starbucks
Greensboro, NC
06.2017 - 06.2020
- Provided exceptional customer service in high-volume environments, enhancing customer satisfaction and loyalty.
- Trained new baristas on standard operating procedures and beverage preparation techniques.
- Managed inventory levels of coffee supplies, minimizing waste and optimizing product availability.
- Implemented best practices for cleanliness and safety in food handling areas, maintaining compliance with health standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
ACES Group Leader
Guilford County School System
Greensboro, NC
03.2012 - 06.2018
- Led curriculum development initiatives to enhance educational outcomes across multiple grade levels.
- Streamlined communication channels between administration, teachers, and parents, enhancing community involvement in education.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work..
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Southern Guilford High School
Greensboro01-2008
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Empathy and patience
- Activity planning
- Data collection
- Customer engagement
- Data entry
- Problem-solving
- Organizational skills
- Attention to detail
- Friendly and patient
- Highly professional
- Collaborative team player
- Customer communication and empathy
- Active listening
- Call center operations
Timeline
Roadside Support Specialist
Eagle Tele-Services
07.2022 - Current
Barista
Starbucks
06.2017 - 06.2020
ACES Group Leader
Guilford County School System
03.2012 - 06.2018
High School Diploma -
Southern Guilford High School