Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Mustafa Jr

Lakeland,FL

Summary

Knowledgeable and dedicated customer service professional with experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and working efficiently.

Overview

6
6
years of professional experience

Work History

Emergency Roadside Assistance/ Customer Support Ag

T.A. Travel Centers Of America
10.2022 - Current
  • Handled outgoing and incoming calls
  • Delegated Customer Inquiries
  • Processed Forms and Requests
  • Documenting of Customer Interactions
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Collaborated with team members to continuously improve processes and procedures within the department.

Sales Associate/ Stocker

Walmart
05.2022 - 10.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocking
  • Organization
  • Parking Lot Maintenance

Sales Associate

TJ Maxx
11.2021 - 04.2022
  • Receiving and Processing payments
  • Customer Assistance
  • Stocking
  • Prepared merchandise for sales floor by pricing/tagging

Flooring Assistant

Grove's Flooring
07.2020 - 12.2020
  • Wood Flooring Installation
  • Material Management

Mechanic Assistant

D&C Truck Repair
05.2018 - 11.2020
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
  • Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.

Education

Tennessee Connections Academy
White House, TN
04.2021

Skills

  • Fast learner
  • Adaptability
  • Ability to Work Under Pressure
  • Communication Skills
  • Detail Oriented
  • Customer Service
  • Teamwork and Collaboration
  • Data entry proficiency
  • Time Management
  • Reliability and punctuality
  • Strong multitasking

Timeline

Emergency Roadside Assistance/ Customer Support Ag

T.A. Travel Centers Of America
10.2022 - Current

Sales Associate/ Stocker

Walmart
05.2022 - 10.2022

Sales Associate

TJ Maxx
11.2021 - 04.2022

Flooring Assistant

Grove's Flooring
07.2020 - 12.2020

Mechanic Assistant

D&C Truck Repair
05.2018 - 11.2020

Tennessee Connections Academy

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Daniel Mustafa Jr