Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keenan White

South Jordan,UT

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

7
7
years of professional experience

Work History

Roadside Support Specialist

Tesla
11.2023 - 04.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Assistant General Manager

Cafe Bistro
01.2022 - 09.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Unarmed Security Guard

Allied Universal Security Services
03.2021 - 01.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Quality Inspector

Blue Chip Group
08.2019 - 03.2021
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.

Shift Supervisor

The Coffee Shop
06.2017 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Associate of Applied Science - Business

Salt Lake Community College
Salt Lake City, UT
12.2024

Certification - Business Essentials

Espellman
Atlanta, GA
12.2024

High School Diploma -

Herriman High School
Herriman, UT
06.2021

Skills

  • Customer Relationship Management
  • Recordkeeping skills
  • Technical assistance
  • Microsoft expertise
  • Data Collection
  • Knowledge management
  • Security Protocols

Timeline

Roadside Support Specialist

Tesla
11.2023 - 04.2024

Assistant General Manager

Cafe Bistro
01.2022 - 09.2023

Unarmed Security Guard

Allied Universal Security Services
03.2021 - 01.2022

Quality Inspector

Blue Chip Group
08.2019 - 03.2021

Shift Supervisor

The Coffee Shop
06.2017 - 08.2019

Associate of Applied Science - Business

Salt Lake Community College

Certification - Business Essentials

Espellman

High School Diploma -

Herriman High School

Similar Profiles

CREATE PROFILE
Keenan White