Breanna Allen
Greenville,TX
Summary
Result driven and experienced Customer Support Representative with a proven track record of providing exceptional service to customers across various channels. Skilled in handling inquiries, complaints, and issues with a deep understanding of customer service best practices. Proficient in using customer service software and tools to manage tickets and track customer interactions. Adept at problem-solving and building strong customer relationships that increase retention and satisfaction rates. Recognized as a trusted advisor and advocate for customer satisfaction with an ability to empathize with customers. Committed to excellence and able to work collaboratively with other teams to improve overall team performance. An invaluable asset to any organization seeking a dedicated customer support representative.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Dfw Intracare
Greenville Tx
03.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Coordinated insurance verification processes, enhancing patient financial transparency.
- Streamlined patient check-in procedures, reducing wait times and improving overall service efficiency.
- Assisted in maintaining accurate medical records, ensuring compliance with privacy regulations.
- Implemented electronic health record systems, improving data accessibility for clinical staff.
- Developed patient communication strategies, increasing satisfaction and engagement levels.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Clinical Admin Coordinator
Optum Housecalls - United Health Group
06.2022 - 02.2025
- Coordinated multidisciplinary teams to enhance patient care and optimize operational workflows.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Managed scheduling processes for healthcare providers, ensuring timely patient visits and resource allocation.
- Streamlined communication between departments to facilitate information sharing and improve service delivery.
- Led initiatives to enhance data accuracy in electronic health records, supporting compliance and reporting efforts.
- Collaborated with leadership to develop strategic plans aimed at expanding service offerings within the community.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Customer Support Representative
Hunt Regional Medical Center
Greenville, TX
03.2020 - 01.2023
- Professionally handle incoming requests (calls, email, faxes, etc.) from Accounts/Account Executives and process all sales orders timely and accurately
- Responsible for routing inbound phone calls to the appropriate department
- Outstanding, solid computer skills in order to navigate in-house systems as well as web surfing skills
- Each call is the most important one – the associate becomes the voice of the company
- Create troubleshooting tickets, updating customer notes in company databases, responding to internal instant messages and emails, and interpreting documents
- Proven ability to take direction from management and perform additional duties as assigned
- Patience, politeness and professionalism
Education
Paris Junior College
Paris, TXSkills
- Adaptability
- Leadership
- Training and Development
- Administrative Skills
- Personnel Management
- Collaboration
- Multitasking
- Microsoft Office
- Conflict Resolution
- Communication
- Complex Problem Solving
- Sales
- Deadlines/Time Management
- Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Dfw Intracare
03.2025 - Current
Clinical Admin Coordinator
Optum Housecalls - United Health Group
06.2022 - 02.2025
Customer Support Representative
Hunt Regional Medical Center
03.2020 - 01.2023
Paris Junior College