JENNIFER KEITH
WESTFIELD
Summary
Dynamic and detail-oriented professional with a proven track record at Apex Therapy Clinic, excelling in patient scheduling and insurance verification. Adept at enhancing customer service and team collaboration, I thrive in fast-paced environments, consistently improving patient experiences and operational efficiency. Committed to fostering positive relationships and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Apex Therapy Clinic
Indianapolis
09.2025 - Current
- Greeted patients warmly upon arrival to enhance their experience.
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries through phone and in-person communication.
- Collected and verified patient information for accurate record-keeping.
- Coordinated insurance verification to ensure coverage for services provided.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Closer
White Willow Farms
05.2025 - Current
- Clean up trash in the venue and outside.
- Flip the venue for the next wedding by setting up less or more chairs, tables and where the bridal party sits.
- Weekends only.
Game Day Coordinator
Grand Park Fieldhouse
Westfield
05.2024 - 05.2025
- Coordinated game day logistics, enhancing fan engagement and operational efficiency.
- Implemented plans, boosting attendance and satisfaction at events.
- Managed team operations for seamless event execution.
- Resolved logistical challenges, improving flow and outcomes.
- Collaborated with stakeholders for successful event results.
- Monitored attendance and feedback metrics to identify areas for improvement, leading to noticeable gains in customer satisfaction.
Basketball Camp Coach
Grand Park Fieldhouse
Westfield
06.2024 - 07.2024
- Led basketball drills and strategy sessions, enhancing player skills and teamwork.
- Coached 50+ campers, fostering a supportive and inclusive environment.
- Implemented training plans, resulting in noticeable skill improvement.
- Resolved on-court challenges, promoting effective communication.
- Contributed to a successful camp experience, boosting participant satisfaction.
Nanny
Private Family
Westfield
08.2023 - 05.2024
- Cared for two children, ensuring safety and fostering growth through educational activities.
- Managed daily schedules, improved family routines, and reduced stress for parents.
- Developed personalized learning plans, enhancing children's cognitive and social skills.
- Resolved conflicts effectively, promoting a harmonious, and supportive home environment.
- Facilitated communication with parents, providing regular updates, and feedback.
Screen Print; Embroidery
KMG Supply
Kokomo
05.2020 - 08.2021
- Managed screen printing and embroidery tasks, enhancing output quality and efficiency.
- Streamlined production processes, achieving faster turnaround times and improved client satisfaction.
- Collaborated with team to resolve production issues, ensuring consistent product standards.
- Implemented quality control measures, reducing errors and maintaining high-quality standards.
- Trained new staff on techniques, contributing to skill development and team growth.
Education
BACHELOR'S - BUSINESS ADMINISTRATION
Ball State University
Muncie05.2025
Skills
- Team Leadership
- Conflict Resolution
- Public Relations
- Customer Service
- Time Management
- Problem Solving
- Creative Thinking
- Adaptability
- Child Development
- Safety Management
- Team Collaboration
- Creative Problem Solving
- Educational Activities
- Team Building
- Routine Management
- Team Motivation
- Child Engagement
- Creative Strategy
- Co-payment collection
- HIPAA guidelines
- Medical office procedures
- EMR / EHR
- Reliability
- Detail-oriented
- Electronic medical records
- Microsoft office
- Medical records management
- Patient callbacks
- Front desk operations
- Medical terminology
- Insurance verifications
- Medical charting
- Patient scheduling
Personal Information
Date of Birth: 12/12/02
Timeline
Medical Receptionist
Apex Therapy Clinic
09.2025 - Current
Closer
White Willow Farms
05.2025 - Current
Basketball Camp Coach
Grand Park Fieldhouse
06.2024 - 07.2024
Game Day Coordinator
Grand Park Fieldhouse
05.2024 - 05.2025
Nanny
Private Family
08.2023 - 05.2024
Screen Print; Embroidery
KMG Supply
05.2020 - 08.2021
BACHELOR'S - BUSINESS ADMINISTRATION
Ball State University