THI VO
Sterling Heights,MI
Summary
Motivated and detail-oriented professional with experience in both retail management and healthcare administration. Proven ability to lead teams, provide exceptional customer and patient service, manage multiple priorities, and thrive in fast-paced environments. Strong communication, organizational, and problem-solving skills with a passion for helping others and a commitment to delivering positive experiences.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
West Oakland Ob Gyn
Farmington Hills, MI
02.2026 - Current
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Maintained accurate patient records in electronic health record system, ensuring compliance with privacy regulations.
- Supervised front desk operations, ensuring high standards of customer service and professionalism were upheld.
- Checked patient insurance, demographic, and health history to keep information current.
Assistant Manager
Garage Clothing Store
Troy, MI
04.2025 - 01.2026
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Led daily operations to enhance customer experience and streamline workflow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Hollister
Troy, USA
08.2019 - 03.2025
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Led daily operations to enhance customer experience and streamline workflow.
Education
Associate of Science - Nursing
Oakland Community College
Auburn Hills, MI06.2026
Skills
- Team leadership
- Customer relations
- Staff training and development
- Team building
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
Timeline
Medical Receptionist
West Oakland Ob Gyn
02.2026 - Current
Assistant Manager
Garage Clothing Store
04.2025 - 01.2026
Assistant Manager
Hollister
08.2019 - 03.2025
Associate of Science - Nursing
Oakland Community College