BreAnna Arizmendi
Rio Rancho,NM
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Family Assitance Analyst
Income Support Divison
05.2023 - 04.2024
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Managed a diverse caseload effectively, prioritizing needs based on urgency and impact while adhering to established protocols.
- Contributed to team collaboration by sharing insights from case management experiences, fostering knowledge exchange among colleagues.
- Conducted thorough research on available resources, connecting families with appropriate service providers.
- Established trust-based relationships with clients, facilitating open communication and effective problem-solving efforts.
- Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
- Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
- Served as an advocate for clients'' rights within various social service agencies, promoting equitable access to resources across communities served.
Kitchen Manager
Burnt Fideo
10.2019 - 04.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Optometry Technician
Romie Lavoie Associates
12.2022 - 03.2023
- Maintained and updated electronic patient files, complying with confidentiality regulations.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Trained first-time contact wearers on insertion and removal of lenses.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Streamlined office operations by managing appointment scheduling and updating patient records.
- Attended continuing education seminars, staying up-to-date on industry advancements and best practices for optometry technicians.
Surgery Scheduling Coordinator
South West Eyecare
11.2021 - 05.2022
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
Optometric Technician
New Mexico Eyecare
05.2018 - 11.2021
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Central Delivery Operations
Lowe's Home Improvement Call Center
10.2014 - 08.2017
- Leveraged available technology tools to further enhance operational effectiveness within the department.
- Optimized delivery processes with data-driven decision-making and performance tracking.
- Maintained open lines of communication between drivers and dispatchers to optimize routing decisions based on real-time traffic conditions.
- Improved fuel efficiency across the fleet by implementing eco-friendly driving techniques and vehicle maintenance strategies.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05.2010
Skills
Policy Knowledge
Budgeting and finance
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Effective communication skills
Problem-solving abilities
Reliability
Team building
Positive Attitude
Infant Care
Classroom support
Additional Information
- Volunteer at Surge Church in children's ministry: ages newborn-10 years of age.
- Volunteer at SABE bilingual academy in classrooms.
- Coached volleyball at Lincoln middle school and Cleveland highschool.
Timeline
Family Assitance Analyst
Income Support Divison
05.2023 - 04.2024
Optometry Technician
Romie Lavoie Associates
12.2022 - 03.2023
Surgery Scheduling Coordinator
South West Eyecare
11.2021 - 05.2022
Kitchen Manager
Burnt Fideo
10.2019 - 04.2023
Optometric Technician
New Mexico Eyecare
05.2018 - 11.2021
Central Delivery Operations
Lowe's Home Improvement Call Center
10.2014 - 08.2017
High School Diploma -
Rio Grande High School
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