Breanna Baker

Pediatrics

• Coordinated patient schedules to optimize clinic workflow and enhance service delivery.
• Collaborated with healthcare providers to streamline patient intake processes and improve efficiency.
• Maintained accurate patient records in electronic health systems using EPIC for seamless information access and Genesys phone system.
• Assisted patients with appointment inquiries, ensuring timely communication and support.
• Collected patient co-pay and issued receipt to confirm payment.
• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Verified patient's insurance eligibility and benefits coverage.
• Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
• Managed high-volume work queues to ensure timely resolution of client requests and compliance with service level agreements

Weight Management

• Coordinated daily front desk operations, ensuring efficient patient check-in and appointment scheduling using EPIC EMR system and Genesys phone system.
• Mentored staff on customer service protocols and clinic procedures, enhancing team performance.
• Developed training materials for new hires, fostering a consistent onboarding experience across teams.
• Monitored front desk workflows, recommending solutions to enhance efficiency.
• Reduced wait times at the front desk by implementing an efficient queuing system that prioritized urgent requests without sacrificing quality service delivery.
• Developed strong relationships with clients through attentive service, resulting in repeat business and positive reviews.
• Organized staff schedules to optimize coverage during peak hours while adhering to budgetary constraints.
• Managed inventory of office supplies and equipment necessary for daily operations while keeping costs within allotted budget parameters.
• Mentored junior staff on customer service protocols and clinic procedures, enhancing team performance.

Family Practice

• Implemented electronic health record systems to streamline patient data access and sharing.
• Implemented Athena EMR system and Clarus phone system to streamline patient data access and sharing.
• Facilitated communication between medical staff and patients to improve service delivery and satisfaction.
• Assisted in the development of practice protocols, ensuring compliance with healthcare regulations.
• Trained new staff on administrative processes and software usage to ensure continuity of operations.
• Evaluated workflow processes, identifying areas for improvement to optimize practice performance.
• Managed inventory of medical supplies, ensuring availability while reducing waste and costs.
• Supported billing and coding processes, maintaining accuracy in patient accounts and reimbursements.
• Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
• Ordered all office supplies and kept a check on inventory levels.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

Mental Health and Chemical Dependency

• Implemented EPIC system and Genesys phone system to streamline properly scheduling patients.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Provided supervision and management to team of support personnel.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Developed marketing strategies to attract new patients, increasing overall clientele base over time.
• Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
• Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
• Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
• Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.

• Monitored client behavior, documenting changes and reporting concerns to healthcare team.
• Assisted in the implementation of individualized treatment plans for diverse populations.
• Collaborated with multidisciplinary teams to enhance care strategies and improve client outcomes.
• Facilitated therapeutic activities to promote emotional and social development in clients.
• Evaluated client progress regularly, adjusting interventions based on observations and feedback.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.

• Implemented training programs to enhance team performance and compliance standards.
• Coordinated daily operations for staff scheduling and resource allocation.
• Streamlined communication processes between departments to improve service delivery.
• Oversaw adherence to safety protocols, ensuring a secure work environment for all employees.
• Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
• Supported individuals with developmental disabilities in daily living activities, promoting independence and choice.
• Assisted in creating personalized care plans tailored to individual needs and preferences.
• Implemented behavior management strategies, fostering positive interactions and reducing challenging behaviors.
• Coordinated recreational activities to promote social skills and community engagement among clients.
• Advocated for clients' rights, ensuring access to necessary resources and services within the community.

• Assisted customers with product inquiries and recommendations to enhance their shopping experience.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent cash handling practices.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.