Tara Williams
Baltimore,MD
Summary
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
36
36
years of professional experience
Work History
Patient Services Coordinator III
Johns Hopkins Hospital
Columbia, CA
02.2025 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Patient Access Representative Team Lead
Mercy Medical Center Baltimore Md
Baltimore, MD
10.2020 - 02.2025
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Guided patients through the completion of consent and other required medical forms.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Sales Associate
Marshalls
Baltimore, MD
02.2013 - 10.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Worked with fellow sales team members to achieve group targets.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Provided accurate information about products, prices and services.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Developed trusting relationships with customers by making personal connections.
- Answered customer inquiries regarding product features, pricing, and availability.
Data Entry Clerk
Security Title Agency
Baltimore, MD
06.2016 - 09.2020
- Identified, corrected, and reported data entry errors.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Maintained confidentiality of sensitive information entered into the system.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Organized and filed data in appropriate locations for easy access to essential information.
- Followed up on pending tasks until completion.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Checked source documents against entered data to ensure accuracy.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Receptionist
Marian House
Baltimore, MD
08.2012 - 09.2012
- Verified visitors' identification cards before allowing access to the building.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Medical Assistant
Dr. Quizon
Baltimore, MD
06.2010 - 08.2010
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Inspected equipment to ensure proper working order prior to use on patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
Customer Service Representative
Proffessional Employment
Baltimore, MD
09.2001 - 04.2002
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Records Clerk
Union Memorial Hospital
Baltimore, MD
08.1989 - 04.1993
- Supported administration staff with records requests to support patient care.
- Entered data into electronic health record systems.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Retrieved patient medical records in response to requests from authorized personnel.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Reviewed patient charts for accuracy and completeness.
- Purged outdated files.
- Managed release of information requests and identified requestors as patient, relation or provider.
Education
Certificate - Medical Technology
TESST College of Technology
Baltimore, MD06.2010
High School Diploma - undefined
Frederick Douglass High School
Baltimore, MD06.1988
Skills
- Patient identity verification
- Registration management
- Training coordination
- Patient check-in
- Strong empathy
- Customer follow-up
- Registration and admissions
- Appointment reminders
- Verbal and written communication
- Flexible schedule
- Work quality evaluation
- Patient registration
- HIPAA compliance
- Customer service
- Team leadership
- Multitasking and organization
Timeline
Patient Services Coordinator III
Johns Hopkins Hospital
02.2025 - Current
Patient Access Representative Team Lead
Mercy Medical Center Baltimore Md
10.2020 - 02.2025
Data Entry Clerk
Security Title Agency
06.2016 - 09.2020
Sales Associate
Marshalls
02.2013 - 10.2023
Receptionist
Marian House
08.2012 - 09.2012
Medical Assistant
Dr. Quizon
06.2010 - 08.2010
Customer Service Representative
Proffessional Employment
09.2001 - 04.2002
Medical Records Clerk
Union Memorial Hospital
08.1989 - 04.1993
Certificate - Medical Technology
TESST College of Technology
High School Diploma - undefined
Frederick Douglass High School
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