Breanna Blake
Brecksville ,OH
Summary
Customer-focused professional with experience in call center operations, customer support, payment processing, collections, and retail service. Skilled in building positive customer relationships, resolving concerns efficiently, and delivering exceptional service in fast-paced environments. Strong communicator with proven abilities in active listening, conflict resolution, problem-solving, and handling sensitive customer information with professionalism and accuracy. Dedicated to creating positive customer experiences, exceeding expectations, and contributing to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Package Handler and Driver
FedEx
Richfield, OH
09.2025 - Current
- Sort and organize packages to ensure accurate and efficient distribution.
- Operate material-handling equipment safely while maintaining productivity standards.
- Assist with loading and unloading shipments to support on-time deliveries.
- Provide friendly and professional customer service during package deliveries and customer interactions.
- Follow safety procedures and company guidelines in a fast-paced warehouse environment.
Customer Service Representative
LifeForce Management
Ravenna, OH
06.2024 - 11.2024
- Managed high-volume inbound calls while providing professional customer support.
- Verified patient insurance information and maintained accurate account records.
- Processed payments and assisted customers with billing-related inquiries.
- Resolved customer concerns efficiently while maintaining a positive experience.
Debt Collector
National Enterprise Systems
Solon, Ohio
03.2024 - 06.2024
- Contacted customers regarding outstanding account balances and payment obligations.
- Negotiated payment arrangements while maintaining compliance with company policies.
- Scheduled recurring payments and updated account information accurately.
- Utilized strong communication and customer service skills to resolve account issues.
Machine Operator
Sealed Air
Streetsboro, OH
09.2023 - 01.2024
- Operated production equipment in a fast-paced manufacturing environment.
- Maintained accurate production records and followed detailed operating procedures.
- Ensured product quality through routine inspections and attention to detail.
- Demonstrated reliability by consistently meeting production and safety expectations.
- Worked effectively with team members to achieve daily operational goals.
Cashier and Supervisor
Marcs
Brecksville, Ohio
01.2023 - 05.2023
- Processed customer transactions accurately and efficiently.
- Assisted with supervising daily store operations and supporting team members.
- Maintained organized inventory through stocking and merchandising.
- Delivered excellent customer service and resolved customer concerns.
Cashier
Discount Drug Mart
Independence, Ohio
08.2022 - 01.2023
- Processed customer purchases and handled cash, credit, and debit transactions.
- Assisted customers with product questions and service requests.
- Maintained inventory levels by restocking shelves and organizing merchandise.
- Supported daily store operations while providing friendly customer service.
Education
GED -
Cuyahoga Community College
Cleveland, OH07.2023
Skills
- Customer Service
- Customer Relationship Management
- Call Center Operations
- Inbound & Outbound Calls
- Conflict Resolution
- Active Listening
- Problem Solving
- Payment Processing
- Account Management
- Collections & Payment Negotiation
- Complaint Resolution
- Data Entry
- Scheduling
- Documentation
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Time Management
- Team Collaboration
- Verbal & Written Communication
- Attention to Detail
- Multitasking
Timeline
Package Handler and Driver
FedEx
09.2025 - Current
Customer Service Representative
LifeForce Management
06.2024 - 11.2024
Debt Collector
National Enterprise Systems
03.2024 - 06.2024
Machine Operator
Sealed Air
09.2023 - 01.2024
Cashier and Supervisor
Marcs
01.2023 - 05.2023
Cashier
Discount Drug Mart
08.2022 - 01.2023
GED -
Cuyahoga Community College