Breanna Bush
Charlotte,NC
Summary
Director of Operations with over 6 years of experience in driving customer satisfaction and operational efficiency. Expert in customer experience management, inventory control, and team leadership, consistently achieving revenue growth and cost reductions. Dedicated to leveraging skills in CRM software and process improvement to foster business development and enhance service delivery. Driven finance professional with a solid background in budgeting, forecasting, and financial analysis. Possess strong technical skills in financial modeling and data interpretation. Known for strategic planning abilities and efficient problem-solving approach. Have consistently improved operational efficiency and reduced costs in previous roles.
Overview
7
7
years of professional experience
Work History
Operations Manager
Zio's Casual Italian
Charlotte, NC
04.2019 - Current
- Manage daily operations, including payroll processing for 30+ employees, inventory control, scheduling, and staff training, to ensure efficient and compliant service delivery.
- Lead efforts to improve customer experience, contributing to an 8% month-over-month revenue increase, and consistently maintaining an 'A' food safety rating.
- Negotiate with vendors and optimize inventory processes, reducing operational costs by 5%.
- Analyze sales and customer data using Excel and CRM software to inform strategic decisions and operational improvements.
- Conduct regular team meetings and training to reinforce a customer-centric culture, and improve staff performance.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Customer Service Administrator
Thermo King Central Carolinas
Charlotte, NC
11.2021 - 04.2022
- Provided administrative and customer support including inbound call handling, data entry, and management of confidential client records.
- Lead data migration projects and oversee calendar and records management to enhance team efficiency.
- Develop and maintain communication pipelines to ensure timely distribution of key information across departments.
- Streamlined data entry processes, enhancing accuracy and reducing processing time, leading to improved client satisfaction.
- Processed customer inquiries through phone and email channels.
- Managed customer accounts and updated information accurately.
Education
High School Diploma -
Highland School Of Technology
Gastonia, NC06-2016
BBA - Concentration In Finance
University of North Carolina At Pembroke
Pembroke, NC12-2026
Skills
- Business development and account management
- Customer relationship management
- Team leadership and staff development
- Payroll and inventory management
- Process improvement and operational efficiency
- CRM and Concur software expertise
- Performance monitoring
- Multi-unit operations management
Accomplishments
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS- 2019 - PRESENT
Selected by campus administration to participate among top students in a leadership program including:
Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
Success Networking Teams:
Participated in peer based leadership development teams
Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Selected by campus administration to participate among top students in a leadership program including:
Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
Success Networking Teams:
Participated in peer based leadership development teams
Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Websites
Timeline
Customer Service Administrator
Thermo King Central Carolinas
11.2021 - 04.2022
Operations Manager
Zio's Casual Italian
04.2019 - Current
High School Diploma -
Highland School Of Technology
BBA - Concentration In Finance
University of North Carolina At Pembroke