Breanna Butkus
Chicago,IL
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista and Barista Trainer
Starbucks
07.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Animal Shelter Worker
Felines And Canines
01.2023 - 01.2024
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Supported shelter operations by assisting with intake procedures, including conducting initial assessments and recording relevant information about incoming animals.
- Provided attentive care to animals during transport between facilities or adoption events, ensuring their safety and comfort during transitions.
- Provided compassionate end-of-life care for terminally ill shelter animals, offering comfort and dignity during their final moments.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
Digital Marketing Intern
Mongoose Media
04.2022 - 08.2022
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
- Monitored online conversations about the brand, proactively addressing any concerns or questions from customers and fans alike on social media platforms.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Tracked social media trends and adapted to attract target follower demographic.
- Assisted in managing corporate social media channels.
Bakery Team Member
Whole Foods Market Inc
11.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery department.
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Assisted in inventory management to reduce waste and optimize product availability for customers.
- Collaborated with team members to streamline bakery operations, improving overall efficiency and productivity.
- Trained new team members on proper baking techniques, equipment usage, and safety procedures.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
High School Diploma -
Nicholas Senn High School
Chicago, IL06.2020
Skills
- Capable of opening and closing duties
- Beverage Preparation
- Menu Memorization
- Exceptional customer service
- Adaptive and creative
Certification
- Food Handler Card
- Barista Trainer
Timeline
Animal Shelter Worker
Felines And Canines
01.2023 - 01.2024
Barista and Barista Trainer
Starbucks
07.2022 - Current
Digital Marketing Intern
Mongoose Media
04.2022 - 08.2022
Bakery Team Member
Whole Foods Market Inc
11.2021 - 03.2022
High School Diploma -
Nicholas Senn High School
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