Piper Estilette
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Jo's Coffee
Austin, TX
06.2023 - Current
- Received and accurately processed customer payments.
- Checked brewing equipment for proper functionality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
Event Leader /Bartender
Fareground
Austinn, TX
04.2023 - 09.2023
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Performed pre-event site inspections to verify availability of necessary amenities.
- Provided customer service support throughout the duration of the event, troubleshooting any issues that arose quickly and efficiently.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
Operations Manager
Radix Coffee
Austin, TX
03.2023 - 06.2023
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created company handbook to document corporate policies and procedures.
- Addressed customer concerns with suitable solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Event Leader
Luminaire
Austin, TX
01.2023 - 04.2023
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Ensured compliance with local health and safety regulations during all stages of the event.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Server Shift Leader
Prejean's
Lafayette, LA
02.2022 - 12.2023
- Presented menus and answered questions regarding items.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Managed opening and closing duties to facilitate restaurant operations.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
Education
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA05-2020
Skills
- Espresso Machine Operation
- POS Systems
- Ordering Procedures
- Inventory Management
- Conflict Mediation
- Safe Food Handling Practices
- Exceptional Customer Service
- Positive and Professional
- Friendly and Outgoing
- Retail Management
- Speedy and Efficient
- New Hire Training
- Cash Register Operation
- Food Preparation
- Opening and Closing Duties
Certification
- TBAC
- ServSafe
Timeline
Barista/Barista Trainer
Jo's Coffee
06.2023 - Current
Event Leader /Bartender
Fareground
04.2023 - 09.2023
Operations Manager
Radix Coffee
03.2023 - 06.2023
Event Leader
Luminaire
01.2023 - 04.2023
Server Shift Leader
Prejean's
02.2022 - 12.2023
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
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