Yvette Campos Castillo
Laredo,TX
Summary
Dynamic barista and trainer with extensive experience at Starbucks, excelling in beverage preparation and customer service. Proven ability to enhance team performance and foster a positive atmosphere. Skilled in point-of-sale operations and inventory management, consistently achieving sales goals while ensuring exceptional guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista / Barista Trainer
Starbucks
Laredo, TX
09.2023 - 01.2026
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with product selection and provided exceptional service.
- Operated espresso machines, grinders, and blenders efficiently and safely.
- Collaborated with team members to meet daily sales goals and customer satisfaction targets.
- Handled cash register transactions accurately while balancing cash drawers.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels by restocking supplies to ensure optimal product availability.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server
Olive Garden
Laredo, TX
07.2022 - 09.2023
- Provided exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Assisted in menu knowledge, effectively communicating specials and offerings to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Processed transactions efficiently using point-of-sale systems, handling cash and credit payments accurately.
- Monitored guest feedback and addressed concerns promptly to improve overall service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Cashier Trainer
Posh Sushi
Laredo, TX
01.2020 - 07.2022
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Ensured compliance with company policies and health regulations during training sessions.
- Streamlined onboarding process for cashiers, enhancing efficiency and reducing training time.
- Developed training materials and resources to support ongoing cashier education.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Education
High School Diploma -
United High School
Laredo, TX05.2021
Skills
- Safe food handling
- Cleanliness standards
- Sales goals achievement
- Fast-paced environment experience
- Team leadership
- Coffee machinery
- Training and development
- Conflict resolution
- Exceptional customer service
Customer service
Point-of-sale operation
Cash handling
Team collaboration
Inventory management
Training and development
Cleanliness standards
Espresso machine operation
Time management
Multitasking ability
Relationship building
Problem resolution
Positive atmosphere creation
Friendly and outgoing
Attention to detail
Team player
Safe food handling
Accomplishments
Won Partner of the Quarter at Starbucks.
Certification
Food Handlers Certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista / Barista Trainer
Starbucks
09.2023 - 01.2026
Server
Olive Garden
07.2022 - 09.2023
Cashier Trainer
Posh Sushi
01.2020 - 07.2022
High School Diploma -
United High School