Breanna Collins
Vista,CA
Summary
Hardworking young woman with exceptional customer service skills and professional etiquette. Committed to exceeding expectations in supporting the team and providing exceptional customer service. Thrives in both independent and collaborative environments, consistently delivering high-quality results. Expansive knowledge and ability to handle diverse assignments, always willing to take on additional responsibilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
USP Llc
Oceanside, CA
12.2021 - Current
- Answered team members and customer's questions addressing concerns resulting in reduction in errors.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed, maintained, and updated custom forms, databases, logs, and reports to streamline technical workflows and ensure data accuracy.
- Organized and facilitated customer-focused events, managing all aspects of setup, cleanup, and logistics to ensure a positive experience.
Administrative Receptionist
USP Llc
Oceanside, CA
04.2021 - 12.2021
- Displayed professional standards at the reception desk to impress visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed the ordering of supplies and equipment, ensuring inventory levels met department needs
- Answered and professionally directed high-volume phone calls on a multi-line system, providing information, taking messages, and efficiently connecting callers to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
Delivery Expert
Domino’s Pizza Inc
Twentynine Palms, CA
05.2020 - 12.2020
- Delivered food orders across Twentynine Palms with consistent on-time delivery and high customer satisfaction rates.
- Upheld company presentation and service standards to maintain positive company image with customers.
- Transported materials between the business' hubs
- Turned in receipts and money received from deliveries.
- Promoted products to customers, driving an increase in revenue from the regular route.
- Answered incoming calls and assisted customers with questions.
Education
Associate In Communications - Communications
Miracosta College
Oceanside, CA05-2024
Associates in Liberal Arts: Social & Behavioral Science -
Miracosta College
Oceanside, CA05-2024
High School Diploma -
Twentynine Palms High School
06.2019
Skills
- Effective Communication
- Proficient in Multitasking
- Friendly, positive attitude
- Detail-Oriented Approach
- Team Collaboration
- Skilled in Prioritizing Tasks
- Effective Networking Skills
Timeline
Customer Service Representative
USP Llc
12.2021 - Current
Administrative Receptionist
USP Llc
04.2021 - 12.2021
Delivery Expert
Domino’s Pizza Inc
05.2020 - 12.2020
Associate In Communications - Communications
Miracosta College
Associates in Liberal Arts: Social & Behavioral Science -
Miracosta College
High School Diploma -
Twentynine Palms High School
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