Breanna Crews
Jacksonville,FL
Summary
Adept at fostering teamwork and enhancing operational efficiency, my tenure at Amazon showcased my ability to exceed customer expectations and lead teams to success. Leveraging skills in forklift operation and exceptional communication, I drove initiatives that significantly improved workplace safety and productivity, demonstrating a commitment to excellence and continuous learning. Tier 3 as Process Assist of 4 Years and still on going consistently growing and exceeding beyond asked limits.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
Jacksonville, FL
05.2020 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Managed timely and effective replacement of damaged or missing products.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Tracked production and quality control systems to proactively identify deficiencies.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Diploma -
Terry Parker HighSchool
7301 Parker School Rd, Jacksonville, FL 3221105.2020
Skills
- Teamwork and collaboration
- Willing to learn
- Team leadership
- Attention to detail
- Time management
- Friendly and courteous
- Issue resolution
- Excellent communication
- Detail-oriented
- Work prioritization
- Pallet jack proficiency
- Quality control
- Relationship building
- Sorting and organizing
- Loading and unloading
- Equipment operation
- Heavy lifting
- Warehouse safety
- Staff scheduling
- Forklift operation
- Problem-solving
- Multitasking and organization
- Workplace cleanliness
- Basic math
- Pallet jack experience
- Pallet building
Languages
Sign language
Limited Working
Timeline
Fulfillment Associate
Amazon
05.2020 - Current
Diploma -
Terry Parker HighSchool