Breanna Curry
Houston
Summary
Dynamic customer service professional with extensive experience at Iqor, excelling in complaint resolution and technical support. Proven ability to enhance customer satisfaction through effective communication and meticulous record keeping. Skilled in payment processing and adept at navigating complex inquiries, consistently delivering results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Iqor
Houston
02.2023 - 05.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Call Center Representative
S4 Communications
Houston
10.2019 - 11.2020
- Assisted customers with payments for natural gas and electricity.
- Created financial assistance for customers who needed help with payments or to get services started.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Assistant Manager
Sonic DriveIn
Stafford
05.2014 - 11.2020
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX12-2021
High School Diploma -
Westbury High School
Houston, TX05-2016
Skills
- Customer service
- Technical support
- Record keeping
- Complaint resolution
- Payment processing
- Website navigation
- Product knowledge
- Effective communication
- Office equipment proficiency
- Typing proficiency
- Microsoft outlook
- Multi-task management
- Refunds processing
- Documentation
- Microsoft Excel
- Microsoft Office Suite
- Inbound and outbound calling
- Script adherence
- Customer relations
- Call center experience
Timeline
Customer Service Representative
Iqor
02.2023 - 05.2025
Call Center Representative
S4 Communications
10.2019 - 11.2020
Assistant Manager
Sonic DriveIn
05.2014 - 11.2020
Bachelor of Science - Criminal Justice
Prairie View A&M University
High School Diploma -
Westbury High School
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