Breanna Davis
Justin
Summary
Results-driven Office Manager with extensive experience in managing client accounts and delivering exceptional service. Expertise in training staff and resolving client inquiries, leading to improved team performance and enhanced customer relationships. Committed to driving operational excellence and fostering a collaborative workplace.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Adam Rope State Farm
Waxahachie
10.2024 - Current
- Managed client accounts, fostering strong customer relationships to enhance satisfaction and retention.
- Acted as the main point of contact for client concerns, providing timely and effective resolution of issues.
- Resolved client inquiries, delivering exceptional support services that contributed to positive client experiences.
- Provided training and guidance to new Account Managers.
- Facilitated training sessions for new staff on account management practices.
Account Manager
Dave Nugent State Farm
Lodi
09.2022 - 10.2024
- Managed client accounts to foster long-term relationships and ensure satisfaction.
- Guided clients in understanding coverage options and benefits to enhance informed decision-making.
- Resolved client inquiries and provided exceptional support services.
- Addressed customer complaints promptly to maintain trust and loyalty.
- Maintained accurate records of client interactions and policy details.
Office Manager
Kat Williams State Farm
Los Lunas
09.2019 - 09.2022
- Supervised six personnel officers, enhancing operational efficiency
- Built relationships with clientele, ensuring outstanding service satisfaction
- Maintained billing and claims
- Monitored new product launches and communicated updates to staff in two offices
- Make sure sales numbers are being targeted on a daily basis
- Senior account manager
Kennel Staff
Patriot Paws Service Dogs
Rockwall
01.2019 - 08.2019
- Cared for dogs in kennel environment, ensuring their health and comfort
- Bathed future service animals and prepared food and medicine tailored to their specific needs
- Maintained grounds and serviced kennels, enhancing overall kennel experience for animals and visitors
Senior Account Manager
Adam Rope State Farm
Waxahachie
03.2017 - 01.2019
- Created relationships with clients to meet needs and discover what solutions were needed to fulfill their risks
- Oversaw billing processes for two office locations, ensuring accuracy and timeliness
- Processed claims for two office locations
- Managed calendar to schedule and coordinate appointments promptly
- Greeted visitors and answered calls, ensuring professional first point of contact
Jewelry Sales Associate
Kay Jewlers
Pearl City
01.2016 - 01.2017
- Provided personalized service to increase sales and improve customer satisfaction.
- Asked open-ended questions to uncover customer needs, budgets, and target recipients for each purchase.
- Greeted customers, located merchandise, and suggested suitable options to enhance shopping experience.
Pharmacy Technician
Target
Falls Church
09.2013 - 02.2014
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions, ensuring accuracy to support safe medication dispensing.
- Stocked, labeled, and inventoried medication to maintain accurate records and support efficient pharmacy operations.
- Answered incoming phone calls, addressing inquiries from customers and healthcare providers to ensure clear communication and service.
Draftsperson/Receptionist
GDMD Engineering, Inc
Lodi
06.2004 - 01.2013
- Utilized computer-aided design software to create precise blueprints and schematics for projects
- Consulted with architects, customers and vendors regarding project scope and milestone dates
- Maintained daily financial records to support accuracy and compliance with regulatory standards
Education
Associate of Arts - Photography
The Art Intitute Online Division Of Pittsburgh
Pittsburgh, PA04-2015
High School Diploma -
Jim Elliot Christian High School
Lodi, CA06-2006
Skills
- Client Relationship Management
- Account Strategy Development
- Account oversight
- Client retention
- Contract Negotiation
- Needs analysis
- Product knowledge
- Team Management
- Staff Training
- Employee mentoring
- Relationship building
- Policy modification
Accomplishments
- Recognized by store team lead as outstanding performer - Target, Falls Church, VA
- Employee of the Month - Target, Falls Church, VA
Certification
- Property and Casualty Insurance License - May 2015 - Present
- Life and Health Insurance License - September 2019 - Present
Skills
- Sales
- Client Success
Accomplishments
- Deans List - The Art Institute, Pittsburgh, PA
Timeline
Senior Account Manager
Adam Rope State Farm
10.2024 - Current
Account Manager
Dave Nugent State Farm
09.2022 - 10.2024
Office Manager
Kat Williams State Farm
09.2019 - 09.2022
Kennel Staff
Patriot Paws Service Dogs
01.2019 - 08.2019
Senior Account Manager
Adam Rope State Farm
03.2017 - 01.2019
Jewelry Sales Associate
Kay Jewlers
01.2016 - 01.2017
Pharmacy Technician
Target
09.2013 - 02.2014
Draftsperson/Receptionist
GDMD Engineering, Inc
06.2004 - 01.2013
Associate of Arts - Photography
The Art Intitute Online Division Of Pittsburgh
High School Diploma -
Jim Elliot Christian High School