BREANNA DIAZ
Milwaukee,WI
Summary
Dedicated Customer Service professional with knowledge of positive customer communication and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Along with a potential future career with the company.
Overview
6
6
years of professional experience
Work History
CSR/Senior Technician
VALVOLINE INSTANT OIL CHANGE
07.2022 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Sales Associate
OFFICE MAX
09.2017 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Seasonal Sales Associate
BATH & BODY WORKS
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Informed customers of promotions to increase sales productivity and volume
Sales Associate/Ops Manager
OFFICE MAX
08.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Trained new employees on customer service, money handling and organizing strategies
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Education
High School Diploma -
OAK HILLS HIGH SCHOOL
7625 Cataba Rd, Oak Hills, CA 9234405.2017
Skills
- Professionalism
- Organization
- Adaptability
- Problem-Solving Ability
- Customer Service
- Multi-tasking
- Teamwork
- Troubleshooting
- Money Handling Abilities
- Skill Development
- Data Entry
- Inventory Management
Timeline
CSR/Senior Technician
VALVOLINE INSTANT OIL CHANGE
07.2022 - Current
Seasonal Sales Associate
BATH & BODY WORKS
10.2018 - 01.2019
Sales Associate
OFFICE MAX
09.2017 - 06.2022
Sales Associate/Ops Manager
OFFICE MAX
08.2017 - 04.2018
High School Diploma -
OAK HILLS HIGH SCHOOL
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