Khaliyah Dumas
Rex,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CSR/Pharmacy Technician
Walgreens
Atlanta, GA
08.2014 - 10.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Logistics Coordinator
Amazon
East Point, GA
03.2017 - 06.2019
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Monitored compliance with safety regulations and quality standards during transport operations.
Customer Resolution Specialist (Remote)
Bath & Body Works
Atlanta, GA
01.2020 - 05.2022
- Provided customer service and resolution to inquiries received via telephone, email, and web.
- Assisted customers with product returns, refunds, and exchanges.
- Answered questions regarding product availability and pricing information.
- Processed orders for products and services.
- Researched complex customer issues to find solutions.
- Maintained accurate records of customer interactions and transactions.
911 Dispatcher
Dekalb Communications
Tucker, GA
10.2022 - 03.2024
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assisted related departments with special requests for assistance and BOLOs.
Education
High School Diploma -
Cross Creek High School
Augusta, GA05-2013
Skills
- Professionalism
- Works Well Under Pressure
- Critical Thinking
- Problem-Solving
- Active Listening
- Computer Skills
- Data Entry
- Data Management
- Adaptability and Flexibility
- Team Collaboration
References
References available upon request.
Timeline
911 Dispatcher
Dekalb Communications
10.2022 - 03.2024
Customer Resolution Specialist (Remote)
Bath & Body Works
01.2020 - 05.2022
Logistics Coordinator
Amazon
03.2017 - 06.2019
CSR/Pharmacy Technician
Walgreens
08.2014 - 10.2022
High School Diploma -
Cross Creek High School
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