Breanna Doneyhue
Jacksonville,FL
Summary
Experienced Aesthetic Medical Office Coordinator and Aesthetician seeking a challenging position. Utilize extensive customer service experience to contribute to the management/leadership team. Strong background in interpersonal skills and esthetics knowledge to benefit the organization.
Overview
8
8
years of professional experience
Work History
Lead Patient Care Coordinator
Central Valley Medical Aesthetics
05.2022 - 08.2023
- Describe non-surgical procedures such as Pro Yellow Laser, Morpheus Microneedle RF, ND: YAG, with training from Allergan injection of Botox and the latest fillers, Microneedling, PRP, Vanquish
- Provide answers to pre-treatment and post-treatment questions or provide consultations as needed
- Report any adverse reactions to physician and follow strict safety protocol
- Chart all treatments and additional notes as necessary
- Retail sales of skin care products and patient education pertaining to products and business services
- Maintains appropriate stock of retail and operational use products
- Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
- Implemented electronic health record system integration to optimize workflow efficiency and improve overall practice performance.
Lead Aesthetic Coordinator
Reveal Aesthetics
03.2021 - 03.2022
- Performed in-depth interview sessions with clients reviewing the risks and benefits, obtaining signed consents for procedures, including medical history and skin consultation and evaluation
- Documents all treatments in patient’s EMR
- Retail sales of skin care products and patient education pertaining to products and business services
- Provides information and education to patient’s inquiring about products and procedures
- Knowledge of insurance EOB's and patient invoices.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Administrative Coordinator/Medical Assistant
Anne Therese Aesthetic Medicine
02.2019 - 02.2021
- Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
- Respond to requests for information from patients, providers, and coworkers in a timely manner and with maintaining a positive attitude
- Charting and documenting patient interventions, provider interactions, and general clinical notes
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Floor Supervisor/Manager
Tommy Hilfiger
01.2018 - 01.2019
- Direct and motivate the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained
- Maximize Associate productivity, ensure compliance; create results-driven environment
- Demonstrate effective written and verbal communication skills and develop proficiency in all operational policies and procedures
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Sales Lead Manager
Michael Kors
01.2016 - 01.2018
- Utilize the elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
Education
Esthetician Licensing - Esthetics
Florida State College
Jacksonville, FL09.2024
High School Diploma -
Olentangy High School
Lewis Center, OH01.2017
Skills
- HIPAA Compliance
- Skin Analysis
- Proper Client Consultations
- Created Consultation and Consent Forms
- Created Skincare Protocols for various skin disorders and diseases with treatment plans
- Demonstrated and Performed: Waxing, Eyelash Applications, Makeup Applications, Microdermabrasion and Gel Based Exfoliation
- Facial Massage with Mask Applications
- Trained and executed the modalities of an 11-n-1 E Mark Facial Machine
- Attended various class demonstrations for Career Advancement and Training
- Knowledgeable of Makeup Applications including color theory and proper selections of makeup based on Skin Type
- Anatomy and Physiology of the Human Face
- Ability to categorize various Skin Types on the FitzPatrick Scale and identify Grades of Acne
- Ability to identify various product ingredients to assist in proper product selection for various skin types, disorders
- Proficiently aware of all Florida Laws as it relates to Facial Specialty and Salon Care procedures
- Infection Control knowledge (FDA, OSHA, SDS) and exercise proper protocols to ensure that the spread of disease is controlled
References
Kelly McFadden | Co-Office Manager @ Central Valley Medical Aesthetics
- +1 (559) 798-7916
Teresa Eastwood | Lead Esthetician @ Anne Therese Aesthetic Medicine
- (614) 578-2100
Suz Hete | Aesthetic Coordinator @ Anne Therese Aesthetic Medicine
- +1 (937) 218-8271
Timeline
Lead Patient Care Coordinator
Central Valley Medical Aesthetics
05.2022 - 08.2023
Lead Aesthetic Coordinator
Reveal Aesthetics
03.2021 - 03.2022
Administrative Coordinator/Medical Assistant
Anne Therese Aesthetic Medicine
02.2019 - 02.2021
Floor Supervisor/Manager
Tommy Hilfiger
01.2018 - 01.2019
Sales Lead Manager
Michael Kors
01.2016 - 01.2018
Esthetician Licensing - Esthetics
Florida State College
High School Diploma -
Olentangy High School
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