Breanna Ellis
Elizabethtown,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
QVC Call Center
Remote Work From Home
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Dish Network Corp
Remote Work From Home
06.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Direct Support Professional
Lindley College
Southport, NC
04.2022 - 01.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Receptionist
Singletary Septic Tank
Bladenboro, NC
01.2014 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Certified Nursing Assistant
Allied Home Health
Shallotte, NC
08.2014 - 09.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Diploma -
West Bladen High School
Bladenboro, NC06.2014
Skills
- Active Listening
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Refund Processing
- Quality Assurance Controls
Timeline
Customer Service Representative
QVC Call Center
11.2023 - Current
Customer Service Representative
Dish Network Corp
06.2023 - 10.2023
Direct Support Professional
Lindley College
04.2022 - 01.2023
Certified Nursing Assistant
Allied Home Health
08.2014 - 09.2015
Receptionist
Singletary Septic Tank
01.2014 - 03.2022
Diploma -
West Bladen High School