Breanna Fox
Scottsdale,AZ
Summary
Client success and operations leader with over 10 years of experience in hospitality and cosmetology. Expertise in mentoring high-performing teams and enhancing client experiences. Skilled in process improvement, cross-functional collaboration, and strategic relationship management. Detail-oriented with strong communication skills driving client satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Enterprise Onboarding Manager
Luxury Presence
Scottsdale, Arizona
12.2023 - Current
- Progressed through three promotions in under two years, demonstrating strong performance, leadership, and expertise in client onboarding and implementation.
- Managed end-to-end onboarding for real estate professionals, brokerages, and enterprise clients, delivering customized website implementations, and strategic onboarding support.
- Educated clients on website functionality, IDX integration, CRM systems, lead capture tools, and platform best practices to maximize product adoption, and long-term success.
Hair Stylist
Era Salon and Spa
Prescott, Arizona
07.2023 - 12.2023
- Consulted with clients to assess hair care needs, and recommend appropriate services to achieve their desired results.
- Delivered high-quality hair services tailored to each client’s preferences, ensuring satisfaction with the final results, and fostering repeat clientele.
- Maintained a clean, organized, and welcoming salon environment to ensure a positive client experience.
Office Marketing Coordinator
Slifer Smith & Frampton Real Estate
Vail, Colorado
11.2022 - 07.2023
- Delivered marketing and administrative support to brokers for listing promotions and business development initiatives.
- Designed and ordered marketing materials including fact sheets, brochures, and postcards via Marq and Xpressdocs.
- Created and distributed email marketing campaigns through kvCORE to promote listings and engage potential buyers.
Hair Stylist
Ooh Lala Hair Salon
Edwards, Colorado
08.2020 - 10.2022
- Consulted with clients to assess hair care needs and recommend appropriate services to achieve their desired results.
- Delivered high-quality hair services tailored to each client’s preferences, ensuring satisfaction with final results and fostering repeat clientele.
- Maintained a clean, organized, and welcoming salon environment to ensure a positive client experience.
Food And Beverage Supervisor
The Ritz-Carlton, Bachelor Gulch, Marriott
Avon, Colorado
01.2020 - 08.2020
- Oversaw daily food and beverage operations across restaurant outlets, including leading pre-shift briefings to communicate operational updates and service expectations to staff.
- Developed employee schedules, maintained accurate timekeeping records, assisted with inventory management, and tracked weekly operational goals.
- Addressed and resolved guest and employee concerns professionally, ensuring positive experiences and maintaining a productive work environment.
Food And Beverage Operations Manager
Renaissance Hotels, Marriott
Nashville, Tennessee
01.2019 - 01.2020
- Managed daily operations by maintaining organized workflows and ensuring timely completion of operational tasks.
- Prepared employee schedules, maintained accurate time records, and processed payroll to ensure timely weekly completion.
- Delegated responsibilities to team members to maintain smooth operations during high-volume service periods.
Education
Voyage Global Leadership Development Certificate -
Cornell University
Nashville, TN01-2019
Certificate in Special Event Management -
Arizona State University
Tempe, AZ01-2018
Bachelor of Science - Communication
Arizona State University
Tempe, AZ01-2018
Cosmetology
East Valley Institute of Technology
Mesa, AZ05-2012
Skills
- Relationship building and management
- Detail-orientated
- Effective communication
- Time management
- Coloring and styling
- Balayage technique
Timeline
Enterprise Onboarding Manager
Luxury Presence
12.2023 - Current
Hair Stylist
Era Salon and Spa
07.2023 - 12.2023
Office Marketing Coordinator
Slifer Smith & Frampton Real Estate
11.2022 - 07.2023
Hair Stylist
Ooh Lala Hair Salon
08.2020 - 10.2022
Food And Beverage Supervisor
The Ritz-Carlton, Bachelor Gulch, Marriott
01.2020 - 08.2020
Food And Beverage Operations Manager
Renaissance Hotels, Marriott
01.2019 - 01.2020
Voyage Global Leadership Development Certificate -
Cornell University
Certificate in Special Event Management -
Arizona State University
Bachelor of Science - Communication
Arizona State University
Cosmetology
East Valley Institute of Technology