Kelly Delgaudio
Charlton,MA
Summary
Dedicated and results-oriented professional with a solid career spanning over two decades in the insurance industry, demonstrating a progressive trajectory from underwriting roles to talent and enterprise program management at Liberty Mutual. An effective communicator adept at fostering collaborative partnerships across departments to achieve organizational goals. Proven expertise in orchestrating seamless onboarding experiences for thousands of new hires annually, coupled with agile project management proficiency. Consistently displayed strong leadership, strategic planning, and a customer-centric approach, driving operational efficiency and fostering a culture of excellence.
Overview
24
24
years of professional experience
Work History
Enterprise Onboarding Manager
Liberty Mutual Insurance
03.2023 - Current
- Led a strategic enterprise wide onboarding program, effectively integrating an average of 7,000 new hires annually, fostering a seamless experience.
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
- Coordinated with departments across the organization to ensure the successful integration of new hires into their roles.
- Collaborated with other departments to develop strategies for improving recruitment efforts.
Talent Program Manager Technology
Liberty Mutual Insurance
01.2018 - 03.2023
- Managed a team of software engineers driving their professional development and optimizing team performance.
- Assisted in developing training materials for new hires involved in the program activities.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
Associate Training Program Manager
Liberty Mutual Insurance
01.2011 - 01.2018
- Developed training materials, including manuals, guides and handouts.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
Underwriting
Hanover Insurance
01.2010 - 01.2011
- Foster essential business relationships with internal and external clients to achieve revenue targets.
- Interpreted data from a variety of sources in order to make informed decisions regarding terms and conditions of P&C policy.
- Provided guidance and support to junior staff members regarding complex underwriting issues.
- Evaluated customer portfolios to identify any potential risks or compliance concerns.
- Reviewed and evaluated insurance applications to approve, suspend or decline requests.
Underwriting
One Beacon Insurance
01.2000 - 01.2011
- Foster essential business relationships with internal and external clients to achieve revenue targets.
- Developed and implemented best practices for insurance underwriting processes.
- Reviewed customer profiles, credit reports, and financial statements to assess risk factors.
- Analyzed data to identify trends in customer risk profiles and recommend appropriate action plans.
Education
Bachelor of Science - Business Administration and Management
Fisher College
Boston, MASkills
- Organization and Time Management
- Decision-Making
- Project Management
- Critical & Analytical Thinking
- Problem Solving
- Coaching & Employee Development
- Leadership
- Collaboration
- Oral and written communication
- Management
- Adaptability
- Business Analysis
Timeline
Enterprise Onboarding Manager
Liberty Mutual Insurance
03.2023 - Current
Talent Program Manager Technology
Liberty Mutual Insurance
01.2018 - 03.2023
Associate Training Program Manager
Liberty Mutual Insurance
01.2011 - 01.2018
Underwriting
Hanover Insurance
01.2010 - 01.2011
Underwriting
One Beacon Insurance
01.2000 - 01.2011
Bachelor of Science - Business Administration and Management
Fisher College
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