Breanna Gordon
New Port Richey
Summary
Results-driven professional with over four years of experience in community management and administration. Expertise in managing budgets, facilitating communication, and overseeing property maintenance, aimed at improving resident experiences and community operations.
Overview
10
10
years of professional experience
Work History
Licensed Community Association Manager
Condominium Associates
2025.08 - Current
- Managed daily operations of multiple community associations, ensuring compliance with regulations and guidelines.
- Developed and implemented strategic plans to enhance community engagement and satisfaction among residents.
- Oversaw maintenance projects, coordinating with contractors to ensure timely completion and quality standards.
- Facilitated communication between board members and residents, addressing concerns and fostering positive relationships.
- Conducted regular property inspections to identify issues, recommend solutions, and improve overall property conditions.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Approve and process invoices to pay vendors in a timely manor.
- Attend monthly board meetings, budget meetings and annual meetings for multiple communities.
Senior Administrative Assistant
Condominium Associates
2022.01 - 2025.08
- Coordinated communication between departments to streamline project workflows and enhance collaboration.
- Developed and implemented office procedures, improving operational efficiency and reducing redundancy.
- Oversaw administrative support staff, providing mentorship and guidance to ensure high-quality performance.
- Facilitated onboarding of new employees, enhancing training processes to improve integration into the organization.
- Maintained comprehensive filing systems, ensuring easy access to documents while adhering to confidentiality standards.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Coordinated office activities and public events.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
Administrative Assistant
Condominium Associates
2020.01 - 2022.01
- Coordinated communication between residents and management to resolve inquiries efficiently.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in preparing reports on community activities and resident feedback for management review.
- Streamlined office operations by implementing digital tools for tracking tenant information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Spoke with homeowners to solve outstanding account balances, violations, etc.
- Processed lease/sale and architectural review applications for homeowners.
Receptionist
Condominium Associates
2018.07 - 2019.12
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between residents and management, addressing inquiries promptly.
- Maintained accurate records of resident information and service requests using property management software.
- Managed the community gate systems and activate/distribute gate stickers and clickers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Circle K
2016.08 - 2018.07
- Managed cash transactions accurately, ensuring compliance with company policies and financial controls.
- Monitored inventory levels and assisted in restocking to maintain product availability for customers.
- Developed strong rapport with regular customers, fostering loyalty and repeat business for the store.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Kept the store in great condition with constant cleaning in between customers.
- Lifting heavy objects while stocking the store and putting away items from the truck delivery.
Education
High School Diploma -
Hudson High School
Hudson2016-05
Skills
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Property maintenance
- Emergency preparedness
- Budget planning
- HOA oversight
Timeline
Licensed Community Association Manager
Condominium Associates
2025.08 - Current
Senior Administrative Assistant
Condominium Associates
2022.01 - 2025.08
Administrative Assistant
Condominium Associates
2020.01 - 2022.01
Receptionist
Condominium Associates
2018.07 - 2019.12
Customer Service Representative
Circle K
2016.08 - 2018.07
High School Diploma -
Hudson High School