Breanna Graves
Lincoln Park,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Ottava Via
Detroit, MI
10.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
GRAND TAVERN Bar & Grill
Troy, MI
10.2022 - 10.2024
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Cleaned tables and chairs to prepare dining area for next customers
- Provided exceptional service to high volume of daily customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Informed customers of daily specials and signature menu items
- Brought wine selections to tables with appropriate glasses and poured for customers
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
Animal Care Technician
Michigan Animal Rescue League
Pontiac, MI
10.2023 - 07.2024
- Maintained accurate records of animal health care and treatments
- Transported animals safely between locations using approved carriers, cages, vehicles
- Observed animal behavior closely in order to identify any potential health issues or other problems requiring attention
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
- Provided assistance in training volunteers or new employees on proper animal care techniques
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation
- Collected samples such as bloodwork or fecal matter for laboratory analysis when necessary
- Administered medications according to prescribed schedules and monitored response to treatment
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise
- Socialized animals to prepare for adoption
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding
Jewelry Consultant
Zales The Diamond Store
Roseville, MI
06.2021 - 05.2023
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Provided information to customers on upcoming promotions, activities and events
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable
- Restocked merchandise from inventory during downtime when items upfront became low
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Provided excellent service to customers through active engagement, direct eye contact and listening skills
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
Senior Camp Counselor
Camp Bow Wow
St. Clair Shores, MI
06.2020 - 05.2021
- Supervised groups and individual dogs in play or social activities to maintain a safe, healthy environment
- Reviewed pet records from daily visits and appointments, entering important data into system
- Delivered excellent service to pet owners to drive repeat business
- Played with dogs and cats to maintain socialization and reduce stress
- Cared for pets during owners' absences
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Maintained clean and orderly play yards, kennels and cages
- Developed long-term relationships with clients and bonded with animals through regular contact
- Walked and exercised dogs during owner absences
- Fed and watered animals in care, following special diets and regular medication administration schedules
Server
DK's Koney Island
Sterling Heights, MI
06.2019 - 05.2020
- Filled condiments and napkin containers during slack periods
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Took reservations and to-go orders to streamline process for both customer and restaurant
- Presented menus and answered questions regarding items
- Cleaned tables and chairs to prepare dining area for next customers
- Provided exceptional service to high volume of daily customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Informed customers of daily specials and signature menu items
Hostess
Green Lantern
Clinton Township, MI
05.2018 - 06.2019
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Answered phones promptly to record and confirm reservations
- Greeted incoming guests to escort to assigned dining area and present menus
- Monitored dining area to assess server capacity and estimate wait times
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Performed regular restroom checks to restock supplies and handle minor cleaning
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
Education
High School Diploma -
Fraser High School
Fraser, MI05.2020
Associate Of Science -
Macomb Community College
Clinton Township, MISkills
- Communication
- Customer Service
- Leadership
- Problem-Solving
- Product Knowledge
- Sales Management
Certification
- Gemological Science International Diamond Certification.
- Fear Free Shelter Certification.
Timeline
Server
Ottava Via
10.2024 - Current
Animal Care Technician
Michigan Animal Rescue League
10.2023 - 07.2024
Server
GRAND TAVERN Bar & Grill
10.2022 - 10.2024
Jewelry Consultant
Zales The Diamond Store
06.2021 - 05.2023
Senior Camp Counselor
Camp Bow Wow
06.2020 - 05.2021
Server
DK's Koney Island
06.2019 - 05.2020
Hostess
Green Lantern
05.2018 - 06.2019
High School Diploma -
Fraser High School
Associate Of Science -
Macomb Community College