Breanna James
Orlando,FL
Summary
Steadfast Cast Member who is accomplished in various operations. Passionate, adept and dependable. Motivated daily to promote the best experience for guests, cast and peers whilst encouraging an atmosphere that fosters learning.
Overview
3
3
years of professional experience
Work History
Status Coordinator
Magic Kingdom
Tomorrowland Attractions
05.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced guest satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Asia Attractions Coordinator
Animal Kingdom
Asia Attractions
01.2023 - 04.2024
- Listened to cast members' requests and contrived solutions to appropriately fulfill needs within my star points
- Approached and solved problems with initiative and sound judgment
- Fostered an environment of learning and development for cast in day to day operation.
Attractions Hostess
Animal Kingdom
Asia Attractions
01.2022 - 04.2024
- Motivated cast and displayed a leadership mindset within the operation whilst serving as a role model to new cast members
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Prioritized the guest experience while maintaining safety as the first key focus
- Improved guest satisfaction by providing information about area and potential wins for their party.
Backstage Tour Guide
01.2022 - 01.2023
- Engaged cast on backstage tours with a lively and informative journey through Asia and inside Expedition Everest - Legend of the Forbidden Mountain
- Enforced important rules and monitored cast behavior to ensure safety that coincided with our protocols
- Researched and revised the Official Asia tour script to ensure information was accurate and applicable
- Coordinated tour activities to promote group engagement with fellow tour guides to heighten the experience for all involved.
Box Office Attendant At Cirque Du Soleil
01.2022 - 01.2022
- Kept ticket window, lobby and related areas clean and neat with regular attention
- Answered guests' questions and flexed recommendations for the best guest experience varying on a party by party basis
- Handled ticket sales, including accepting payments, making changes and directing guests to correct locations.
Usher At Cirque Du Soleil
01.2022 - 01.2022
- Assisted patrons with locating seats, restrooms or concessions
- Enforced theater rules limiting photography and cell phone use
- Supported head usher in maintaining smooth operations by promptly reporting activities and incidents
- Monitored audience for urgent needs and to quickly identify security concerns
- Welcomed guests with friendly conversation and comprehensive support.
Skills
- OneNote
- Cast Development System
- Lightboard
- Maximo
- OpSheet
- Confidential Report of Incident
- Guest Service Suite
- Teams
Timeline
Status Coordinator
Magic Kingdom
05.2024 - Current
Asia Attractions Coordinator
Animal Kingdom
01.2023 - 04.2024
Attractions Hostess
Animal Kingdom
01.2022 - 04.2024
Backstage Tour Guide
01.2022 - 01.2023
Box Office Attendant At Cirque Du Soleil
01.2022 - 01.2022
Usher At Cirque Du Soleil
01.2022 - 01.2022