Breanna Jaquez
Fort Worth,TX
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Absolute Smile
North Richland Hills, Texas
09.2024 - Current
- Coordinated daily front office operations for family dentistry patient flow
- Oversaw insurance paperwork, claims follow-up, and billing support tasks
- Supported scheduling, confirmations, and patient communication in busy dental office
- Monitored appointment books and adjusted schedules for provider availability
- Managed patient concerns with calm, professional problem-solving
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
Silver Sage Family Dentistry
Fort Worth, Texas
08.2023 - 07.2024
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Provided timely follow up with payers regarding payment status of claims.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Welcomed patients, facilitated completion of necessary paperwork, and verified insurance information to enhance patient experience.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Processed patient payments, ensuring compliance with established policies and procedures to maintain financial accuracy.
- Supported maintenance of dental equipment and inventory management, ensuring availability of supplies for efficient operations.
- Educated patients on proper oral health care instructions and preventive measures.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Took customer payments and billed insurance companies for remaining balance.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Treatment Coordinator
Ideal Dental
Hurst, TX
10.2022 - 08.2023
- Coordinated patient scheduling, appointment reminders, and follow-up calls to optimize patient flow.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Communicated with healthcare providers to facilitate timely referrals and authorizations.
- Guided patients on financial responsibilities to enhance understanding of treatment costs.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Scheduled patient appointments efficiently, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Supported dentist in treatment discussions in helping patients determine optimal treatment options.
Dental Assistant
Ideal Dental
Keller, TX
07.2020 - 10.2022
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials, including amalgam and composite resin, ensuring readiness for efficient treatment delivery.
- Captured digital X-rays of patients' teeth using advanced radiographic technology. of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Oversaw inventory levels to ensure adequate supply for daily operations. and ordered necessary supplies for daily operations of the practice. necessary for daily operations of the practice.
- Greeted patients upon arrival and directed them to the appropriate waiting area. upon arrival and guided them to the appropriate examination room. upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure all relevant information was available for the doctor's review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
Cashier
QuikTrip
Fort Worth, TX
06.2019 - 07.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Maintained cleanliness of checkout area to ensure a welcoming shopping environment for customers.
- Monitored customer activity in adherence to loss prevention policies, contributing to a secure shopping experience.
- Organized and stocked shelves with merchandise to enhance product visibility.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
Receptionist
Highland Oaks Family Dentistry
Keller , TX
06.2018 - 06.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents.
- Processed referrals to specialists as determined by the dentist.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified patient eligibility for benefits under various insurance plans to facilitate smooth billing processes.
Education
Dental Assisting -
Weatherford College
Weatherford, TXBrewer High School
Fort Worth, TXSome College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Insurance Verification
- Dental Insurance Expertise
- Claims Processing
- Financial Recordkeeping
- HIPAA Compliance
- Patient Relations
- Patient Flow Management
- EagleSoft and Dentrix
- Medical Data Collection
- Administrative Support
- Filing proficiency
- Recordkeeping
- Inventory Management
- Analytical Problem-Solving
- Performance Tracking
- Payment plan expertise
- Relationship Building
Timeline
Insurance Verification Specialist
Absolute Smile
09.2024 - Current
Assistant Manager
Silver Sage Family Dentistry
08.2023 - 07.2024
Treatment Coordinator
Ideal Dental
10.2022 - 08.2023
Dental Assistant
Ideal Dental
07.2020 - 10.2022
Cashier
QuikTrip
06.2019 - 07.2020
Receptionist
Highland Oaks Family Dentistry
06.2018 - 06.2019
Dental Assisting -
Weatherford College
Brewer High School
Some College (No Degree) -
Tarrant County College District