Summary
Overview
Work History
Education
Skills
Timeline
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BreAnna Johnson

GA

Summary

Experienced with patient needs assessment, care planning, and healthcare coordination. Utilizes strong communication and interpersonal skills to build trust and rapport with patients and families. Track record of managing confidential information and maintaining high standard of care.

Overview

12
12
years of professional experience

Work History

Care Advisor

Sharecare
03.2025 - 08.2025
  • Answered new client telephone calls and maintained follow-up through sales process, taking accurate referral or service request information by phone and advising on services.
  • Developed strong relationships with patients and families, fostering trust and open communication.
  • Demonstrated adaptability in responding effectively to changes in cases or external circumstances, ensuring seamless continuity of care for clients.
  • Processed data necessary to establish and maintain initial client records, services and files, keeping records for invoicing and documenting information for regulatory purposes.

Patient Access Representative

Apria Healthcare
03.2023 - 12.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Customer Account Representative

Conduent Business Services
02.2020 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
  • Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
  • Increased client retention, consistently maintaining strong relationships with key accounts.

Driver

MV Transit
04.2018 - 12.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

CNA

The Specialty Nurse
06.2016 - 06.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Homemaker

Home
10.2015 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively.
  • Proven ability to learn quickly and adapt to new situations.

Administrative Assistant

For His Kingdom
07.2013 - 02.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Science - Health Care Management

Ultimate Medical Academy
10-2022

Skills

  • Data entry proficiency
  • Care coordination
  • Motivational interviewing
  • Client confidentiality

Timeline

Care Advisor

Sharecare
03.2025 - 08.2025

Patient Access Representative

Apria Healthcare
03.2023 - 12.2024

Customer Account Representative

Conduent Business Services
02.2020 - 03.2023

Driver

MV Transit
04.2018 - 12.2019

CNA

The Specialty Nurse
06.2016 - 06.2018

Homemaker

Home
10.2015 - 06.2016

Administrative Assistant

For His Kingdom
07.2013 - 02.2016

Associate of Science - Health Care Management

Ultimate Medical Academy

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BreAnna Johnson