Customer Care Representative
Breanna Johnson
TEKsystems - Deckers
Dallas,TX
9
years of professional experience
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Work History
Customer Care Representative
2 Years 7 Months- Handled Deckers customer inquiries through phone, email, and chat support.
- Resolved order status, shipping, and delivery questions for Deckers consumers.
- Processed returns, exchanges, and refunds using customer care systems.
- Updated customer records in Deckers service database with accurate notes.
Resolution Coordinator III
3 Years 10 Months- Managed escalation queues and prioritized urgent customer issues.
- Coordinated resolution cases across departments and maintained accurate case records.
- Reviewed complaint details and identified root causes for follow-up actions.
- Communicated updates to customers and internal teams throughout resolution steps.
Telemarketer
2 Years 9 Months- Contacted prospects for Thrive Marketing Group marketing campaigns using approved call scripts.
- Explained service offerings and answered prospect questions with clear, friendly communication.
- Qualified leads and recorded responses in customer database for sales follow-up.
- Updated call lists and contact records to support daily outreach efforts.
Education
High School Diploma
Skills
Customer support
CRM software proficiency
Handling customer complaints
Conflict resolution
Attention to detail
Multitasking and time management
Fast-paced adaptability
Verbal and written skills
Professional phone etiquette
Active listening
Empathy in communication
Customer relationship building
Independent work
Quick learner
Maintaining customer confidentiality
Timeline
Customer Care Representative
TEKsystems - Deckers
04.2024 - 11.2026Read More
Resolution Coordinator III
Wal-Mart Home Office
05.2020 - 03.2024Read More
Telemarketer
Thrive Marketing Group
07.2017 - 04.2020Read More
Abundant Faith Academy
High School Diploma
06.2017Read More