Breanna Jones
Hiram,GA
Summary
I am a highly-motivated candidate, in excelling in customer service and relationship building. Enhanced team efficiency by optimizing workflows and mentoring staff. Proficient in problem-solving and critical thinking, with a goal-oriented mindset. Licensed agent skilled in cross-selling, driving sales growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Multi Product Agent
Progressive
06.2024 - Current
- Assisted in managing customer inquiries and providing accurate information.
- Learned and utilized company tools to enhance workflow efficiency.
- Participated in training sessions to understand operational procedures and protocols.
- Licensed Agent
- Can cross sell between Home, Auto and more.
Health Aide
Proclaim Home Healthcare
07.2023 - 06.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient environments to promote health standards.
Lead Patient Service Representative
Marietta Eye Clinic
11.2021 - 06.2024
- Supervised patient scheduling, ensuring efficient appointment management and optimal resource utilization.
- Trained and mentored staff on patient service protocols and systems for improved team performance.
- Collaborated with healthcare providers to streamline communication and enhance patient care experience.
- Developed workflows to improve patient intake processes, reducing wait times and increasing satisfaction.
Supervisor
Fort Sill National Bank
05.2018 - 11.2021
- Supervised daily operations to ensure compliance with banking regulations and internal policies.
- Trained and mentored staff on customer service best practices to enhance client satisfaction.
- Implemented process improvements to streamline workflow, increasing team efficiency by optimizing task assignments.
- Conducted performance evaluations to provide constructive feedback and support employee development initiatives.
- Managed conflict resolution among team members, promoting a positive workplace culture focused on teamwork and accountability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Paulding County High School
Dallas, Ga05.2011
Diploma - Front Office Administrator
Institute of Medical & Business Careers
Pittsburgh, PA08.2022
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Documenting information
- Service support
- Call management
- Critical thinking
- Product sales
Timeline
Multi Product Agent
Progressive
06.2024 - Current
Health Aide
Proclaim Home Healthcare
07.2023 - 06.2024
Lead Patient Service Representative
Marietta Eye Clinic
11.2021 - 06.2024
Supervisor
Fort Sill National Bank
05.2018 - 11.2021
High School Diploma -
Paulding County High School
Diploma - Front Office Administrator
Institute of Medical & Business Careers