Yvonne Zeilinger
Holiday,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bring customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi Product Agent
Progressive
St. Petersburg, FL
09.2018 - Current
- Provide customer service to clients through phone and email communication.
- Develops customer relationships and ensured satisfaction with services.
- Responds promptly to inquiries and concerns from clients in a professional manner, providing excellent customerservice.
- Maintained accurate records of all customer interactions, processed customer accounts and file documents.
- Consistently meet and or exceed quality company goals as a team.
Senior Customer Claims Representative
Progressive/ASI
St. Petersburg, FL
09.2013 - 09.2018
- Reviewed data entry information into system databases ensuring accuracy before submitting claims.
- Adhered to established policies and procedures when responding to customer inquiries.
- Utilized professional telephone etiquette when interacting with customers over the phone.
- Participated in training sessions designed to increase knowledge of products and services offered by the organization.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information when needed.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
Bachelor of Arts - Interdisciplinary Studies / Business.
Governors State University
Park Forest, IL08-2010
Skills
- Flexible Schedule
- Critical Thinking
- Detail Oriented
- Licensed in FL
- Relationship Building
- Collaboration
- Customer Service
- Policy Knowledge
- Negotiation abilities
Certification
- Licensed Insurance Agent.
Acolades
- Received "Raising Star" recognition for the month of January
Timeline
Multi Product Agent
Progressive
09.2018 - Current
Senior Customer Claims Representative
Progressive/ASI
09.2013 - 09.2018
Bachelor of Arts - Interdisciplinary Studies / Business.
Governors State University
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