Breanna Lamar
Lampasas,TX
Summary
Dedicated customer service professional with experience in personalized shopping and inventory management. Known for strong attention to detail and decision-making abilities, consistently achieving high satisfaction ratings through efficient service and effective communication.
Overview
9
9
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Georgetown
07.2023 - 04.2026
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Assisted customers in selecting high-quality products while maintaining store standards.
- Streamlined inventory management processes to ensure product availability and freshness.
- Educated customers on promotions and loyalty programs to enhance shopping experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Server
Putters & Gutters
Lampasas, TX
10.2024 - 05.2025
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in managing inventory levels, contributing to efficient stock rotation practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Homemaker
N/A
Copperas Cove, TX
10.2019 - 07.2023
- Managed household budgets, ensuring efficient allocation of resources and cost-effectiveness.
- Organized daily schedules to optimize time management for family activities and responsibilities.
- Developed meal plans that catered to dietary needs, enhancing nutrition and reducing food waste.
- Implemented cleaning routines, maintaining a sanitized environment and promoting health standards.
- Mentored children in life skills, promoting independence and responsibility through guided activities.
- Researched and sourced products for home maintenance, improving quality while managing expenses effectively.
Server
Christian Toups
Lampasas, TX
03.2019 - 01.2020
- Implemented upselling techniques to increase overall sales during shifts.
- Monitored dining area for guest satisfaction, adjusting service as needed for optimal experience.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
GC Services
Copperas Cove, TX
02.2017 - 11.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed escalated issues with professionalism, improving overall service quality.
- Trained new representatives on systems and procedures, enhancing team performance.
- Collaborated with cross-functional teams to streamline communication processes for improved service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Lampasas High School
Lampasas, TX05.2016
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Upbeat and outgoing attitude
- Payment processing
- Product knowledge
Languages
English
Native or Bilingual
Timeline
Server
Putters & Gutters
10.2024 - 05.2025
Personal Shopper
HEB Grocery Store
07.2023 - 04.2026
Homemaker
N/A
10.2019 - 07.2023
Server
Christian Toups
03.2019 - 01.2020
Customer Service Representative
GC Services
02.2017 - 11.2018
High School Diploma -
Lampasas High School