Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Breanna Locke

Winter Haven,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Retention Specialist

Spectrum
11.2022 - Current
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Assisted product development to build exciting customer offerings, increasing repeat business.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.

Phlebotomist

Oneblood
01.2022 - 11.2023
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collected blood samples in accordance with laboratory protocols and regulations.

Police Officer

Lakeland Police Department
01.2020 - 12.2021
  • Monitored traffic violations, issuing citations as necessary.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Testified effectively in court, contributing to successful prosecutions of offenders.

Police Officer

Bowling Green Police Department
01.2017 - 12.2019
  • Monitored traffic violations, issuing citations as necessary.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.

Customer Service Representative

Sykes/Customer Service
07.2016 - 01.2017
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.


State Trooper

FLORIDA HIGHWAY PATROL
03.2014 - 07.2016
  • Identified controlled substances and contraband by conducting comprehensive searches of people and property.
  • Directed suspects on field sobriety tests and performed tests using portable equipment.
  • Provided support during special events, ensuring a safe environment for participants and attendees.

Customer Service Representive

GC SERVICES
06.2013 - 03.2015
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

KATHLEEN SR. HIGH SCHOOL

Criminal Justice Program -

Florida Highway Patrol Training Academy

Skills

  • Dependable and Responsible
  • Active Listening
  • Problem-Solving
  • Teamwork and Collaboration
  • Organization and Time Management
  • Task Prioritization

References

  • Deputy Lyle Tripp, (863)528-9467, lyle.tripp@pcso.org
  • Stephanie Batsell, (407)334-5433, Stephaniebatselloutlook.com

Timeline

Retention Specialist

Spectrum
11.2022 - Current

Phlebotomist

Oneblood
01.2022 - 11.2023

Police Officer

Lakeland Police Department
01.2020 - 12.2021

Police Officer

Bowling Green Police Department
01.2017 - 12.2019

Customer Service Representative

Sykes/Customer Service
07.2016 - 01.2017

State Trooper

FLORIDA HIGHWAY PATROL
03.2014 - 07.2016

Customer Service Representive

GC SERVICES
06.2013 - 03.2015

High School Diploma -

KATHLEEN SR. HIGH SCHOOL

Criminal Justice Program -

Florida Highway Patrol Training Academy

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Breanna Locke