Kayla Norris

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.

• Organized work to meet demanding production goals.
• Inspected products and machines to maintain quality and efficiency.
• Monitored production schedule to keep proper amount of inventory on hand.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Ensured timely processing of returns through efficient workload management and attention to detail.
• Communicated with taxpayers in writing and by telephone.
• Collaborated with team members to enhance overall efficiency and effectiveness within the department.
• Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.

• Adhered to tight schedule and met departure and arrival deadlines.
• Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
• Adhered to all safety regulations and traffic laws while driving.
• Responded with ease to sudden changes in routes and schedules.
• Developed deep knowledge of local routes and area destinations.

Performed basic alarm support such as arming, disarming and assisting in resetting alarms/signals

Multi tasked and operated on 8 screens at all times

Answered incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account.

Reviewed both live and retrieved video from a customer location to ensure cameras are in working order.

Dispatched appropriate authorities such as police, fire department and medical to customer locations when procedures dictate.

Monitored signals received in the Secure Operations Center, which are communicated from the customers alarm system

• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Coached new sales staff on store policies and strategies for increasing revenue.
• Fielded customer questions to share information about products, availability and pricing.

• Prioritized tasks and projects to meet tight deadlines.
• Worked with outside entities to resolve issues with billing, claims and payments.
• Contacted patients after insurance was calculated to obtain payments.
• Reconciled statements with patient records.
• Entered client details and notes into system for interdepartmental access and review.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.