BREANNA LOREDO RAYAS
Manor
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
James Avery
Pflugerville, TX
11.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Volunteer
Manor Early College High School
Manor, TX
05.2024 - 06.2024
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Assisted with special events and programs
- Used strong interpersonal communication skills to convey information to others
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Monitored students in computer lab to enforce proper use of resources
Hostess & To Go Specialist
Olive Garden
Austin, Texas
03.2021 - 08.2022
- Provided excellent technical abilities with customer service skills and applications, ability to handle challenging work, and excellent time management skills
- Exercised versatility in fast-paced, agile work environments
- Participated in ongoing training and compliance activities
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Maintained positive working relationship with fellow staff and management
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Monitored seating area and checked restrooms regularly to keep spotless
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
Education
Bachelor of - Performing Arts
Texas A&M University
College Station, TX05-2025
Diploma -
Manor Early College HighSchool
Manor, TX05.2022
Associates - General Studies
Austin Community College
Elgin, Texas05.2022
Skills
- Good Work Ethic
- Reliable & Trustworthy
- Conflict Resolution
- Customer Service
- Staff Training
- Adaptive and Creative
- Stocking and Replenishing
- Cleaning and Sanitizing
- Community service
- Computer skills
Certification
- CSP - Certified Safety Professional
- OSHA Certified Professional
Accomplishments
- Honor Roll Fall of 2018 to May of 2022
- 4.0 GPA
- Ranked in Top 5% of class
- National Honor Society Member
- Elected to Vice President for Student Government Association in 2021 and 2022
- Elected Co-Captain of Varsity Cheer
- Honor Roll (Fall Semester of 22 and Spring Semester of 23)
- Reagent Scholarship Recipient
Timeline
Seasonal Sales Associate
James Avery
11.2024 - 01.2025
Volunteer
Manor Early College High School
05.2024 - 06.2024
Hostess & To Go Specialist
Olive Garden
03.2021 - 08.2022
Diploma -
Manor Early College HighSchool
Associates - General Studies
Austin Community College
Bachelor of - Performing Arts
Texas A&M University