Breanna Martin
Columbus
Summary
Adjuster and Customer Service Professional with 10+ years of experience in property and casualty claims, customer service, and risk assessment. Skilled in managing claims from first notice of loss through settlement, interpreting policy language, and ensuring compliance with state and regulatory standards. Strong record of accuracy, customer advocacy, and collaboration with underwriting and compliance teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Prudential
Columbus
2023.05 - Current
- Support claim-related inquiries and process account changes with 99.5% quality rating.
- Document case notes in Salesforce/CRM and train new team members on compliance standards.
- Deliver financial guidance to customers on pension and retirement products, ensuring compliance with regulatory standards.
Customer Service Assistant II
State of Ohio
Columbus
2018.05 - 2022.03
- Conducted audits ensuring compliance with Ohio laws and explained decisions to customers clearly
- Reviewed court decisions, insurance documents, and reinstatement requests to determine eligibility.
- Managed high-volume caseloads while maintaining accuracy and compliance.
Insurance Claims Specialist I
Nationwide Insurance
Grandview Heights
2015.01 - 2018.05
- Coordinates with Underwriting to provide detailed property risk assessments and reporting.
- Interpreted policy language, granted/denied coverage, and provided risk assessments to Underwriting.
- Investigated, evaluated, and resolved homeowner property claims from First Notice of Loss (FNOL) through settlement.
Education
Marion Franklin High School
Columbus, OHSome College (No Degree) -
Columbus State Community College
Columbus, OHSkills
Claims Handling & Settlement Risk Assessment Policy Interpretation Fraud Detection Regulatory Compliance Salesforce & CRM Systems Reporting & Documentation Xactimate 28 (Level 1)
Personal Information
Certification
- Licensed Adjuster, 12 states
- Xactimate 28 Certification, Level 1
Timeline
Customer Service Associate
Prudential
2023.05 - Current
Customer Service Assistant II
State of Ohio
2018.05 - 2022.03
Insurance Claims Specialist I
Nationwide Insurance
2015.01 - 2018.05
Marion Franklin High School
Some College (No Degree) -
Columbus State Community College