Taelor Brown
Dallas,TX
Summary
Experienced with auto claims management, including Liability investigations, Letters of Representation (LOR) handling, and coverage analysis, damage assessment, and resolution. Utilizes strong negotiation skills to settle claims efficiently. Track record of delivering high-quality customer service and achieving satisfactory outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Specialist
GEICO
Dallas, TX
10.2025 - Current
- Provided exceptional customer service by maintaining constant communication. Via voice calls,emails, and text messages with insureds and claimants throughout the entire claims process. Ensuring timely follow-up on all open matters.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
- Reviewed coverage and determined liability, prepared reports and recommended payment or denial of claims.
- Interviewed name insured, claimants and witnesses to obtain pertinent information regarding the claim on a recorded line and process their statements.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Scheduled/ coordinated vehicle repairs, rentals with the body shops and car rental facilities.
- Managed around 400 claims a week simultaneously while maintaining organization and attention to detail.
Account Specialist III
JPMorgan Chase
Dallas, TX
05.2021 - 06.2023
- Delivered high-level customer account support while managing complex documentation and compliance requirements.
- Managed 50 client accounts daily to ensure compliance with financial regulations and service standards.
- Developed and maintained strong relationships with clients, addressing inquiries and resolving issues promptly.
- Mentored junior team members in strategic account management techniques to foster professional growth.
- Improved customer experience through effective problem solving and conflict resolution.
- Analyzed workflow data to identify trends and implement strategic improvements for operational effectiveness.
Junior Loan Processor
Texas VA Mortgage
Dallas, TX
04.2018 - 05.2021
- Reviewed and verified documentation to ensure regulatory and underwriting compliance.
- Communicated effectively with clients, providing updates on application status and requirements.
- Assisted in training new team members on loan processing procedures and best practices.
- Reviewed financial documents for accuracy, enhancing overall quality control measures.
- Conducted extensive borrower background checks, verifying employment history, creditworthiness, and financial stability for informed lending decisions.
- Processed loan applications ensuring compliance with VA guidelines and internal policies.
- Collaborated with underwriters to resolve documentation discrepancies efficiently.
- Supported loan structuring and processing workflows, strengthening attention to detail and risk evaluation.
- Utilized advanced software tools to efficiently managed 20 loan applications a week, reducing administrative burdens on team members.
Education
BBA - BBA
Strayer University
Dallas, Texas05.2027
Insurance Adjuster License - Insurance And Risk Management
Academy Adjusters of Texas
San Antonio, TX08.2024
High School Diploma -
Skyline High School
Dallas, TX01.2013
Skills
- Claims Handling: Liability Investigation, Coverage Analysis, LOR Management, Settlement Negotiation, Subrogation, Claims Documentation, Coverage Determination
- Fraud detection
- Policy interpretation
- Customer & Communication: Conflict Resolution, De-escalation, Active Listening, Customer Retention, Professional Written & Verbal Communication
- Technical: Insurance Claims Systems, Xactimate 1 & 2, MS Office Suite, Google Workspace, CRM Platforms (Salesforce, Zendesk)
- Teamwork and collaboration
Certification
- Florida All Lines Adjuster License — Oct 2024
- Louisiana Claims Adjuster License — Sep 2024
- South Carolina Adjuster License — Sep 2024
- Allstate Certification — Oct 2024
Timeline
Auto Claims Specialist
GEICO
10.2025 - Current
Account Specialist III
JPMorgan Chase
05.2021 - 06.2023
Junior Loan Processor
Texas VA Mortgage
04.2018 - 05.2021
BBA - BBA
Strayer University
Insurance Adjuster License - Insurance And Risk Management
Academy Adjusters of Texas
High School Diploma -
Skyline High School