Summary
Overview
Work History
Education
Skills
Accomplishments
Assessments
Timeline
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Bre'Anna Mathews

Spring,TX

Summary

Motivated individual with a strong work ethic and punctuality, utilizing organizational and team collaboration skills to enhance processes. Committed to learning and developing skills as an effective student, dedicated to contributing to the success of the team. Demonstrates self-direction and energy, consistently delivering superior performance in both autonomous and collaborative environments. Possesses valuable work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented, excelling in observational, organizational, and communication skills.

Overview

5
5
years of professional experience

Work History

Full Time Manager

Hot Topic
03.2022 - 09.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Delivery Driver

Jimmy Johns
02.2021 - 08.2021
  • Delivered food to customer doorsteps and business offices.
  • Loaded car and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Part Time Sales Associate

Hot Topic
10.2019 - 02.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Bachelor's degree - Game Design

Full Sail University
09.2024

Associate's degree - Arts

Lone Star College System
Montgomery, TX
12.2023

Skills

  • Store Management Experience
  • Inventory Control
  • Assistant Manager Experience
  • Merchandising
  • Microsoft Word
  • Supervising Experience
  • Recruiting
  • Payroll
  • Customer Service
  • Microsoft Excel
  • Shift Management
  • Planograms
  • Cash Handling
  • Employee Orientation
  • Leadership
  • Time management
  • Video production
  • Digital art
  • Writing skills
  • Customer service
  • Store management
  • Conflict management
  • Social media management
  • Adobe
  • Graphic Design
  • Task Delegation
  • Workload balancing
  • Deadline Management

Accomplishments

Published twice in SWIRL Magazine.

Assessments

  • Work style: Reliability, Completed, 01/01/24, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 01/01/24, Responding to customer situations with sensitivity

Timeline

Full Time Manager

Hot Topic
03.2022 - 09.2024

Delivery Driver

Jimmy Johns
02.2021 - 08.2021

Part Time Sales Associate

Hot Topic
10.2019 - 02.2020

Bachelor's degree - Game Design

Full Sail University

Associate's degree - Arts

Lone Star College System

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Bre'Anna Mathews